40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
Vice President of Customer Success
Nominated by: Brian Balow
Justin Kinsey is the Vice President of Customer Success at Traumasoft, a provider of fully integrated EMS management software. In this role, he uses the combination of his experiences as an EMS provider and former commercial ambulance service manager to anticipate the evolving needs of customers, recommend and implement software enhancements and upgrades, and ensure that Traumasoft customers’ unique configuration requirements are met.
Justin is the former General Manager of Pulse Medical Transportation, a multi-state commercial ambulance service and mobility transportation provider. He previously taught public high school students in an EMT pathway at a magnet school for healthcare careers. Justin has worked and volunteered as a firefighter and EMT for nearly twenty years, including the unique experiences of contract firefighting at FOB Abu Ghraib, Iraq, and at McMurdo Station, Antarctica.
Reason for Nomination
Justin has dedicated his career to serving and improving the EMS industry. He began as a firefighter and EMT at the Hereford Volunteer Fire Company at age 16 and never looked back. Justin’s demonstrated commitment to innovation and advocacy makes him deserving of recognition as a rising star in the field of EMS.
As General Manager at Pulse Medical Transportation, he was responsible for innovations in emergency care including the first emergency telemedicine capability in the state of Maryland. He also oversaw the development of the most advanced, non-hospital-based critical care transport team in the state. Since regional critical care transport resources are sparse, this allowed for better outcomes for Maryland’s most acutely sick and injured patients.
In the absence of a statewide trade association, Justin has advocated proactively as an informal leader within the commercial ambulance industry. He speaks with lawmakers and has testified on proposed legislation during Maryland’s annual legislative sessions. He has served in several state-sponsored regulatory workgroups. In 2019, Justin was appointed by the governor to the Statewide Emergency Medical Services Advisory Council (SEMSAC). In that capacity, he represented Maryland’s commercial ambulance services in SEMSAC’s efforts to improve EMS delivery throughout the state.
Since 2008, Justin has stewarded the EMS profession by teaching emergency services classes to hundreds of students at the Maryland Fire and Rescue Institute (a part of the University of Maryland), the state’s premier training and education system for emergency services. He also taught for two years in the Baltimore City Public School System (BCPSS) as an EMT instructor. During that time, he developed the curriculum and materials for the EMT pathway program and successfully obtained an ambulance simulator for his classroom. His hands-on teaching approach included personally precepting dozens of students during their field internship experiences on 911 ambulances.
Justin applies his considerable leadership experience to the benefit of his hometown, currently serving as the Chairman of the Board of the Hereford Volunteer Fire Company. Additionally, he served two years as the Vice President of Administration for the Baltimore County Volunteer Firemen’s Association, an organization that oversees Baltimore County’s volunteer fire/ems/rescue companies.
With his broad knowledge and experience in all facets of EMS, from patient care to transport logistics to education and political advocacy, Justin will continue to be an influential force for improvement in the field of EMS.