AAA’s New URL:

Welcome to, AAA’s new domain! After many years at, we are proud to announce the successful transition to our new easier-to-type, easier-to-understand online home. A few tips: All usernames and passwords remain unchanged. (Forgot your password? No problem! Reset it here.) Annual and Stars of Life have moved, too! Does something on the site look or behave unexpectedly? If so, please clear your cache—you could have an old version of the site “stuck” in your browser’s temporary storage. Need help? AAA staff is happy to assist at or 703-610-9018. Thanks for your support of AAA, and we look forward to serving you for many years to come!  

Patient Satisfaction and the Collections Conundrum

Emergency Strikes The year was 2001—seems like a distant memory. Expecting our first child, my wife and I were living in Modesto, California, thinking about cradles and nurseries. We were so excited—the little one we’d been expecting was on his way! Excitement quickly changed to deep concern as we learned there were some major complications with the pregnancy and our baby was in serious jeopardy. Life’s pause button was pushed as everything else in the world came to a screeching halt. An ambulance transport and emergency delivery later, we found ourselves in our new home—the neonatal intensive care unit. For the next four months, we worked with medical teams around the clock to slowly usher our new 1-pound, 4-ounce son, Noah (now 15 years old), into the world. Financial Domino Effects This was an incredibly stressful time in our lives. Of all the things that burdened us, one of the most memorable was the nearly $5,000 invoice we received for a specific service. With no clue how we would pay this, I finally worked up the courage to pick up the phone and call the number on the invoice. The provider was demanding immediate payment before sending the bill to...

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Ransomware Alert

A few days ago, multiple news agencies reported that there has been a large scale cyber-attack on healthcare agency networks worldwide.  The New York Times and the Washington Post reported yesterday that hackers have exploited malware that was stolen from the National Security Agency (NSA) and have executed an attack on numerous healthcare agency networks, including the Britain’s public health system.  The hackers have essentially held the system hostage freezing users from accessing data.  The cyber-attack has spread to nearly 74 countries, including India, Africa, and several in South America countries.  This cyber-attack highlights the vulnerability of many healthcare providers, including ambulance services who have become increasingly technology dependent. If your service has not performed an Risk Analysis as required under the Security Rule by the Health Insurance Portability & Accountability Act (HIPAA), or have not performed the analysis in the last year, I suggest that you do so as soon as possible.  If members are uncertain or concerned about how they can come into compliance with the requirements of HIPAA, please contact the consultants available as part of their AAA membership.