Spotlight: Gold Cross Ambulance Celebrates 50 Years in Business

Gold Cross Ambulance Celebrates 50th Anniversary!   Moffitt points to a couple of factors that have made Gold Cross’s journey a successful one. First, he’s always had a knack for being in the right places at the right time. But he believes that being honorable to the commitment he has made to provide high-quality healthcare to the people of Utah has been critical to his company’s ongoing success. “Success has not come to Gold Cross without much sacrifice over the years,” Moffitt says. “Growing and expanding has not been an easy process, but with dedication and a bit of luck, Gold Cross has been able to overcome the many trials and tribulations we’ve faced.” Of course when you’ve been in business for 50 years, you’ll have seen many changes to your industry. Moffitt says one of the biggest changes he’s witnessed has been the buyouts of many ambulance services over the years, and that’s something he believes has been both good and bad for the industry. “When large companies buy out smaller ones,” he explains, “the connection of the ambulance service to the community that there was in the past is lost.” Moffitt notes that Gold Cross has never tried (more…)

Spotlight: Paul Pedersen

Paul Pedersen Managing Partner Arizona Ambulance Transport Alternate Director, AAA, Region V Sierra Vista, AZ Tell us a little about yourself. Born and raised in California. Spent majority of my adult life in Arizona. Love to travel and attend University of Arizona basketball games. How did you come to work in the industry? How long have you been involved? In the industry for almost 20 years. Started as a GM with Rural/Metro and later co founded our current business, Arizona Ambulance Transport. What do you enjoy most about your job? The dedicated people I get to work with and the service we provide to the communities. What is your biggest professional challenge? Paying our staff what they’re really worth. With current reimbursements it’s impossible. What is your typical day like? Watching over finances and supporting our operations manager. How has participation in AAA membership and advocacy helped your organization? We all need all the help we can get to assure reasonable reimbursements. AAA’s involvement in DC on behalf of all or us is something we certainly couldn’t do by ourselves. Explore AAA membership, or learn more about our advocacy for ambulance services across the country.

Spotlight: Paul Main

Paul Main President & General Manager American Ambulance Visalia Member, Government Affairs Committee Winner, 2017 AAA President’s Award Visalia, CA Tell us a little about yourself. I was born and raised in Visalia, Ca. I have been married to Paige for 30 years, and we have three children (Michael, Samantha, Ian). Michael is “special needs” as he was born with a club foot and a rare seizure disorder causing up to 100 seizures per day. I enjoy cooking and being with friends/family. How did you come to work in the industry? How long have you been involved? My dad was a firefighter/engineer for the Visalia Fire Department. As kids, my brothers and I couldn’t wait to visit my dad at the stations and climb all over the equipment. Just after high school, my older brother, Tim was working for Exeter District Ambulance. I was working as a pharmacy tech in the local hospital, and Tim would have to restock IV’s and meds from the pharmacy (this was years ago). I was intrigued by his descriptions of calls he responded to. I found myself in an EMT class the next semester, and the rest is history. Tim is now a battalion (more…)

AAA Spotlight: New Britain EMS

New Britain EMS: Energized to Succeed   New Britain, Connecticut lies just nine miles southwest of Hartford. Its 73,000 residents and visitors to this region of soft rolling hills and young forests are served by New Britain EMS, one of the first grant-funded emergency medical services organizations in the country. Founded in 1977, the service annually responds to 13,500 9-1-1 requests and transports 11,550 patients. Emphasis on company culture is a driving force at NBEMS. The core values of Community, Team, Service, Caring, and Excellence are reinforced at every opportunity. Teams work closely and embrace a commitment to personal and group excellence. The office space for medics, a comfortable, open area, fosters collaboration and sharing. Senior staff’s offices are nearby and on-duty leaders are always accessible to the teams. “Our organizational culture is one where learning is energized at all levels,” explained NBEMS CEO Chief Bruce Baxter, “and employees are taught to focus on the continuous improvement of their skills.” From the early days of their employment, team members experiment, acquire valuable experience, and grow—both as people and as practitioners. Honest mistakes are not to be feared, provided they are made with a commitment to ongoing personal and professional development. (more…)

Service Spotlight: Hunter’s Ambulance

Hunter’s Ambulance 450 W. Main St. Meriden, CT 06451 Founded in 1963 by Vern and Barbara Hunter, Hunter’s Ambulance is a leader in innovation and patient care. Hunter’s Ambulance, located in Meriden, Connecticut, provides emergency dispatch services for approximately 160 square miles and conducts about 200,000 emergency and non-emergency transports a year. Prior to 1963, Vern Hunter owned and operated a gas station with a tow truck. When he was called to car accident scenes to tow vehicles, he often found himself helping with patients. It was through this work that Vern became interested in the emergency medical services industry, and he began Hunter’s Ambulance with his wife and their eight children. Today, Hunter’s Ambulance is still run by Vern and Barbara’s daughter, Donna Hunter. From the beginning, Hunter’s Ambulance has adopted a philosophy that you should always “serve yourself with backup,” and therefore began actively expanding its coverage throughout the community. Throughout the 1970s and 1980s, Hunter’s made several acquisitions, beginning with the purchase of a service on the other side of town. Today, Hunter’s operates five transportation divisions. Its main headquarters is in Meriden and houses the administration offices, the vehicle maintenance station for all vehicles, and the (more…)

Staff Visit to Richmond Ambulance Authority

Last week, American Ambulance Association staff took a road trip south to tour the Richmond Ambulance Authority. Known across the country and around the world for their innovative approach to EMS, RAA certainly did not disappoint. Thank you to Chip Decker, Rob Lawrence, Dan Fellows, Elizabeth Papelino, Danny Garrison, Dempsey Whit, Jason Roach, and the whole RAA team for the hospitality and generosity with their time!

The Acadian Effect

By Desiree LaFont, Education & Events Director, American Ambulance Association October 2015 In a previous life I worked for a hospitality-related association. Within that industry there was something known as the “Gaylord Effect”—when Gaylord Hotels would open a property in a city, all of the other businesses in the area, including other hotel brands, benefitted. High standards, a sterling reputation, and the ultimate in customer service meant Gaylord booked convention and leisure business on a scale few could rival. Everyone from the local cab drivers to the bartenders to the surrounding hotels profited from the huge influx of travelers. Where once feared as the luxury brand that would crush the competition, they were soon seen as a desirable ally. So fast forward a few years, and I have a new life working for the American Ambulance Association (AAA), but I often think about the Gaylord brand and their ability to change a city with their commitment to their customers. If you are wondering what any of this has to do with ambulance services, I’m about to get to that. On a recent trip to Louisiana to document the tenth anniversary of Hurricane Katrina and the role AAA members had in (more…)

Acadian’s High School Champions Program Leads the Way

Acadian Ambulance High School Champions Livonia

Founded in 1971 in with just eight staff and two vehicles, Acadian Ambulance has grown over the years to more than 4000 employees with a fleet of 400 ground ambulances, helicopters, fixed-wing airplanes, and van and bus transports. Their territory has expanded from Lafayette Parish, Louisiana, to stations spanning large swaths of Louisiana, Texas, and Mississippi. How does such a large and varied service feed their talent pipeline? In addition to many other strategies, Acadian is leading the industry in its efforts to engage young adults in EMS through its High School Champions program, a division of their National EMS Academy. To learn more about the ins-and-outs of the program, AAA caught up with Porter Taylor, Acadian’s Director of Operations. Taylor has been in EMS for 29 years, since he joined Acadian Ambulance as a college sophomore. “I love making a difference in people’s lives. When I was working on a unit it was the patient, and now, almost 30 years later, it is the employees that I love helping.” Establishing High School Champions was not a linear path. Initially, Acadian would send medics to career fairs and school functions to introduce the field and promote its National EMS Academy (NEMSA) as an opportunity after (more…)