Reno, Nevada’s REMSA provides nationally recognized ground ambulance service within Washoe County, Nevada. Don’t miss their amazing new “Thank a Healthcare Provider” page, where members of their community are able to share digital thank you notes with REMSA’s Paramedics, EMTs, telecommunicators, pilots, and nurses as well as administrative and operations staff.
Pafford Medical Services Hope, Arkansas Facebook | Twitter Meet Pafford Medical Services Founded in 1967, Pafford Medical Services continues to provide over 80 communities with the latest, most sophisticated level of pre-hospital care. As a family-owned and operated company, Pafford serves communities across Arkansas, Louisiana, Mississippi, Oklahoma, Pennsylvania, and the U.S. Virgin Islands. With over 1200 members of Team Pafford, over 180 ambulances, 3 medical fixed-wing aircraft, 3 rotor-wing aircraft, 2 communications centers, and our corporate billing office, Pafford is staffed 24/7. It is Pafford’s mission to provide its communities, healthcare partners, and facilities they serve with the highest standards of mobile healthcare. While providing communities with proper 911 ambulance coverage, the company has become known nationwide for its Special Response Taskforce which assists during national disasters. As the company evolves to cater to the citizens it serves, Pafford took notice of the needs of industries and businesses during the global pandemic and now operates OnSite Healthcare Services in order to safeguard workforces as the world resumes operation amidst COVID-19. Another pillar of the company’s mission is its promise as a contributive community partner by providing educational resources, medical equipment, and scholarships along with medical standby for special events. Pafford (more…)
Hall Ambulance Service, Inc. Bakersfield, CA Facebook | Twitter Meet Hall Ambulance Service Hall Ambulance Service, Inc. was founded by Harvey L. Hall on February 10, 1971. Today, the Company serves as the 9-1-1 paramedic provider for 88% of Kern County, California’s population, or roughly 780,000 people. Hall Ambulance provides advanced life support, basic life support, and regional ground and air interfacility transport solutions through Hall Critical Care Transport. The Hall Ambulance Service COVID-19 Response Weeks before the first confirmed patient was detected in our community, Hall Ambulance began implementing extensive measures in preparation for the coronavirus pandemic reaching Bakersfield and Kern County. An internal task force was formed to determine how best to confront this new disease. As of May 17, 204 Hall Ambulance employees have cared for and transported 221 confirmed COVID-19 patients; however, we are fortunate that zero employees have been infected with the virus. One of the first places the Company focused its attention was by having its dispatchers use the Emerging Infectious Disease Surveillance (EIDS) tool enabling emergency medical dispatchers to advise crews responding to a suspected COVID-19 patient of the need to donn PPE prior to making patient contact. Before the first transport of (more…)
Metro West Ambulance, Inc. Hillsboro, Oregon Facebook | Twitter Meet Metro West Ambulance, Inc. Metro West Ambulance Services, Inc. has a history rich in meeting the needs and caring for those we serve from very small rural communities to large urban areas. We’ve had great successes, marked many firsts in our industry, have been a part of the evolution of prehospital care over the decades. Founded in 1953, we have grown from a small base operation in Forest Grove, Oregon to the largest and oldest continuously owner-operated ambulance service in the Pacific Northwest. Today our Family of Companies has over 900 employees and includes seven licensed ALS ambulance services in Oregon, one licensed ALS ambulance service in northern California, and one brokerage in Oregon serving the Pacific Northwest. Under the guidance of J.D. Fuiten, our founder’s son and our company’s owner and President, Metro West Ambulance has expanded into a Family of Companies serving Oregon, Washington and northern California. Our companies include Metro West Ambulance, Pacific West Ambulance, Medix Ambulance, Bay Cities Ambulance, Umpqua Valley Ambulance, Mid-Valley Ambulance, Del Norte Ambulance and Woodburn Ambulance. Metro West Ambulance , serving Washington County and the Portland Metro region provides 911 response and (more…)
Harris County Emergency Corps Houston, Texas Facebook Meet Harris County Emergency Corps Committed to preserving lives through clinical excellence, progressive medicine, and professional service, Harris County Emergency Corps (HCEC) is a premier EMS agency and the only Commission on Accreditation of Ambulance Services accredited agency with headquarters in Houston. HCEC was the first EMS agency formed in the state of Texas (1933). Serving approximately 400,000 citizens in 76 square miles in north Harris County, HCEC provides 911 services for Harris County Emergency Services District No. 1. HCEC also provides event medical coverage across Texas, trains clinicians with highly specialized classes, communicates with 11 other agencies through our innovative dispatch center, and leads Houston’s first Community Health Paramedic Program. The Harris County Emergency Corps COVID-19 Response With the pandemic of COVID-19, HCEC has seen a remarkable team pull together to tackle new challenges in our community and our organization. Utilizing the power of social media, website content, and informational flyers for our community, we have attempted to keep the public informed of best practices and resources available to them for assistance. Responding to emergencies with an emphasis on patient and crew safety has been a top priority. Harris County and the (more…)
Great Falls Emergency Services Great Falls, Montana Facebook | Twitter Meet Great Falls Emergency Services Great Falls Emergency Services (GFES) has been providing primary ALS ambulance response to the City of Great Falls and communities in rural Cascade County since 1997. In addition to 911 response, GFES provides BLS, ALS, and Critical Care inter-facility transports, event standbys, and Mobile Integrated Healthcare services. GFES employees 54 Paramedics and Emergency Medical Technicians. The GFES fleet is comprised of six Type III ALS ambulances, a type I ALS unit, and two response vehicles. The Great Falls Emergency Services COVID-19 Response The COVID-19 situation necessitated some significant initiatives at GFES including: modified pre-hospital protocols, including treatment in place, minimization of aerosolization procedures, and minimizing the quantity of first-responder patient contact office and workflow changes such as admin staff working from home and 24/7 duty crew screenings more sophisticated Personal Protective Equipment capabilities and protocols including decon procedures and capabilities The GFES staff, once in possession of accurate and timely information, and once equipped properly, were fantastic. Our EMS Providers arrive early to work for screening procedures, responded aggressively to all calls for medical need, maintained an excellent ‘can-do’ attitude, and didn’t flinch in their (more…)
Eagle County Paramedic Services Edwards, Colorado Facebook | Twitter Meet Eagle County Paramedic Services Located in the heart of the Colorado Rockies and encompassing the world-class ski resorts of Vail and Beaver Creek, Eagle County Paramedic Services (ECPS) has a rich history in the valley. In 1967, the first ambulance service consisted of a station wagon driven by a doctor. Since then, Eagle County Paramedic Services has transitioned from Eagle County Ambulance District (1982) and Western Eagle County Ambulance District (1988) to the merging of Eagle County Health Service District and Western Eagle County Health Service District to form Eagle County Paramedic Services in 2013. ECPS is one of only six ambulance transport agencies, out of 200 in Colorado, to be nationally accredited by the Commission on Accreditation of Ambulance Services (CAAS). ECPS operates out of five ambulance stations in Vail, Avon, Edwards, Eagle and Gypsum, Colorado and covers approximately 1,692 square miles. 80 employees work for the district in various roles with the largest division being operations to respond to emergency calls. Other services include community paramedicine, telehealth, youth programs, senior health and wellness and support for special events including major events like the GoPro Mountain Games, FIS World (more…)
Cataldo Ambulance Somerville, Massachusetts Facebook | Twitter Meet Cataldo Ambulance Cataldo Ambulance Service was founded in 1977, and serves Eastern Massachusetts, providing 911 emergency response and EMD services, non-emergency ALS, BLS, and chair car transportation, and EMS education and training. In 2019 Cataldo was awarded the first license in Massachusetts for mobile integrated healthcare (MIH), and in 2020, was selected as a Massachusetts provider for the innovative new ET3 initiative. Cataldo is proud to have 800 staff and a fleet of 99 ambulances and 6 SmartCare Mobile Integrated Healthcare vehicles. The Cataldo Ambulance COVID-19 Response It was early on during the Massachusetts State of Emergency that the local healthcare community realized the value of having mobile integrated healthcare resources available to support assessing and testing patients, as well as managing mildly symptomatic COVID+ patients at home. Our SmartCare MIH team was suddenly in high demand and actively supporting efforts for many major hospitals and healthcare organizations throughout the Greater Boston area. The Cataldo Ambulance Leadership Perspective “I have never been more proud of our staff. Our front line responders continue to step up and support our communities with the highest level of professionalism and clinical excellence imaginable. Our Communications Center (more…)
Bell Ambulance Milwaukee, Wisconsin Facebook | Twitter Meet Bell Ambulance Bell Ambulance was founded in 1977. We proudly serve the community in southeast Wisconsin with 8 stations, 67 ambulances and almost 400 employees. We provide care on both 911 emergencies and interfacility transports and we have providers licensed from EMT to Critical Care Paramedic. We also provide EMS support for some of the largest festivals and sporting events in the State of Wisconsin. Our EMS staff are supported by an EMD Communication Center which has been honored as an Accredited Center of Excellence by the International Academies of Emergency Dispatch. The Bell Ambulance COVID-19 Response The COVID 19 Pandemic only confirmed what we have always known, we have a fantastic team of EMTs and Paramedics! Our crews continue to provide the same excellent patient care while protecting themselves and their patients. While we have not seen as large an outbreak as some other areas, we have treated many patients for COVID 19. What we did not fully anticipate was the large number of patients with COVID 19 who would be unable to get to their essential appointments, such as dialysis, by their usual means. In response to the pandemic, we (more…)
Acadian Ambulance Lafayette, Louisiana Facebook | Twitter Meet Acadian Ambulance Acadian Ambulance Service began operations in September 1971 in Lafayette, Louisiana. Over the past 49 years, our company has expanded to include health, safety, security and transportation services. Acadian Companies, which comprises Acadian Ambulance, Acadian Air Med, Executive Aircraft Charter Service, Acadian Total Security, National EMS Academy and Safety Management Systems, has grown to employ nearly 5,000 employees across the United States. Acadian Ambulance currently operates in more than 70 parishes and counties spanning Louisiana, Mississippi, Tennessee and Texas, providing service to more than 21 million residents and covering almost 60,000 square miles. Our medical fleet includes more than 600 ground ambulances, vans, ambulance buses, helicopters and fixed-wing airplanes. We provide emergency and non-emergency, helicopter and fixed-wing medical transport, mobile healthcare, community event support and contracted event standbys at venues including the Mercedes-Benz Superdome in New Orleans, Minute Maid Park in Houston and FedEx Forum in Memphis. The Acadian Ambulance COVID-19 Response When COVID-19 cases began rising in Louisiana, Acadian Ambulance was immediately on the front lines, transporting suspected patients and working to protect employees from exposure. We have worked hand-in-hand with other EMS agencies and first responders throughout our (more…)
Gold Cross Ambulance Celebrates 50th Anniversary! Moffitt points to a couple of factors that have made Gold Cross’s journey a successful one. First, he’s always had a knack for being in the right places at the right time. But he believes that being honorable to the commitment he has made to provide high-quality healthcare to the people of Utah has been critical to his company’s ongoing success. “Success has not come to Gold Cross without much sacrifice over the years,” Moffitt says. “Growing and expanding has not been an easy process, but with dedication and a bit of luck, Gold Cross has been able to overcome the many trials and tribulations we’ve faced.” Of course when you’ve been in business for 50 years, you’ll have seen many changes to your industry. Moffitt says one of the biggest changes he’s witnessed has been the buyouts of many ambulance services over the years, and that’s something he believes has been both good and bad for the industry. “When large companies buy out smaller ones,” he explains, “the connection of the ambulance service to the community that there was in the past is lost.” Moffitt notes that Gold Cross has never tried (more…)
Paul Pedersen Managing Partner Arizona Ambulance Transport Alternate Director, AAA, Region V Sierra Vista, AZ Tell us a little about yourself. Born and raised in California. Spent majority of my adult life in Arizona. Love to travel and attend University of Arizona basketball games. How did you come to work in the industry? How long have you been involved? In the industry for almost 20 years. Started as a GM with Rural/Metro and later co founded our current business, Arizona Ambulance Transport. What do you enjoy most about your job? The dedicated people I get to work with and the service we provide to the communities. What is your biggest professional challenge? Paying our staff what they’re really worth. With current reimbursements it’s impossible. What is your typical day like? Watching over finances and supporting our operations manager. How has participation in AAA membership and advocacy helped your organization? We all need all the help we can get to assure reasonable reimbursements. AAA’s involvement in DC on behalf of all or us is something we certainly couldn’t do by ourselves. Explore AAA membership, or learn more about our advocacy for ambulance services across the country.
Paul Main President & General Manager American Ambulance Visalia Member, Government Affairs Committee Winner, 2017 AAA President’s Award Visalia, CA Tell us a little about yourself. I was born and raised in Visalia, Ca. I have been married to Paige for 30 years, and we have three children (Michael, Samantha, Ian). Michael is “special needs” as he was born with a club foot and a rare seizure disorder causing up to 100 seizures per day. I enjoy cooking and being with friends/family. How did you come to work in the industry? How long have you been involved? My dad was a firefighter/engineer for the Visalia Fire Department. As kids, my brothers and I couldn’t wait to visit my dad at the stations and climb all over the equipment. Just after high school, my older brother, Tim was working for Exeter District Ambulance. I was working as a pharmacy tech in the local hospital, and Tim would have to restock IV’s and meds from the pharmacy (this was years ago). I was intrigued by his descriptions of calls he responded to. I found myself in an EMT class the next semester, and the rest is history. Tim is now a battalion (more…)
New Britain EMS: Energized to Succeed New Britain, Connecticut lies just nine miles southwest of Hartford. Its 73,000 residents and visitors to this region of soft rolling hills and young forests are served by New Britain EMS, one of the first grant-funded emergency medical services organizations in the country. Founded in 1977, the service annually responds to 13,500 9-1-1 requests and transports 11,550 patients. Emphasis on company culture is a driving force at NBEMS. The core values of Community, Team, Service, Caring, and Excellence are reinforced at every opportunity. Teams work closely and embrace a commitment to personal and group excellence. The office space for medics, a comfortable, open area, fosters collaboration and sharing. Senior staff’s offices are nearby and on-duty leaders are always accessible to the teams. “Our organizational culture is one where learning is energized at all levels,” explained NBEMS CEO Chief Bruce Baxter, “and employees are taught to focus on the continuous improvement of their skills.” From the early days of their employment, team members experiment, acquire valuable experience, and grow—both as people and as practitioners. Honest mistakes are not to be feared, provided they are made with a commitment to ongoing personal and professional development. (more…)
Hunter’s Ambulance 450 W. Main St. Meriden, CT 06451 Founded in 1963 by Vern and Barbara Hunter, Hunter’s Ambulance is a leader in innovation and patient care. Hunter’s Ambulance, located in Meriden, Connecticut, provides emergency dispatch services for approximately 160 square miles and conducts about 200,000 emergency and non-emergency transports a year. Prior to 1963, Vern Hunter owned and operated a gas station with a tow truck. When he was called to car accident scenes to tow vehicles, he often found himself helping with patients. It was through this work that Vern became interested in the emergency medical services industry, and he began Hunter’s Ambulance with his wife and their eight children. Today, Hunter’s Ambulance is still run by Vern and Barbara’s daughter, Donna Hunter. From the beginning, Hunter’s Ambulance has adopted a philosophy that you should always “serve yourself with backup,” and therefore began actively expanding its coverage throughout the community. Throughout the 1970s and 1980s, Hunter’s made several acquisitions, beginning with the purchase of a service on the other side of town. Today, Hunter’s operates five transportation divisions. Its main headquarters is in Meriden and houses the administration offices, the vehicle maintenance station for all vehicles, and the (more…)
Last week, American Ambulance Association staff took a road trip south to tour the Richmond Ambulance Authority. Known across the country and around the world for their innovative approach to EMS, RAA certainly did not disappoint. Thank you to Chip Decker, Rob Lawrence, Dan Fellows, Elizabeth Papelino, Danny Garrison, Dempsey Whit, Jason Roach, and the whole RAA team for the hospitality and generosity with their time!
By Desiree LaFont, Education & Events Director, American Ambulance Association October 2015 In a previous life I worked for a hospitality-related association. Within that industry there was something known as the “Gaylord Effect”—when Gaylord Hotels would open a property in a city, all of the other businesses in the area, including other hotel brands, benefitted. High standards, a sterling reputation, and the ultimate in customer service meant Gaylord booked convention and leisure business on a scale few could rival. Everyone from the local cab drivers to the bartenders to the surrounding hotels profited from the huge influx of travelers. Where once feared as the luxury brand that would crush the competition, they were soon seen as a desirable ally. So fast forward a few years, and I have a new life working for the American Ambulance Association (AAA), but I often think about the Gaylord brand and their ability to change a city with their commitment to their customers. If you are wondering what any of this has to do with ambulance services, I’m about to get to that. On a recent trip to Louisiana to document the tenth anniversary of Hurricane Katrina and the role AAA members had in (more…)
Founded in 1971 in with just eight staff and two vehicles, Acadian Ambulance has grown over the years to more than 4000 employees with a fleet of 400 ground ambulances, helicopters, fixed-wing airplanes, and van and bus transports. Their territory has expanded from Lafayette Parish, Louisiana, to stations spanning large swaths of Louisiana, Texas, and Mississippi. How does such a large and varied service feed their talent pipeline? In addition to many other strategies, Acadian is leading the industry in its efforts to engage young adults in EMS through its High School Champions program, a division of their National EMS Academy. To learn more about the ins-and-outs of the program, AAA caught up with Porter Taylor, Acadian’s Director of Operations. Taylor has been in EMS for 29 years, since he joined Acadian Ambulance as a college sophomore. “I love making a difference in people’s lives. When I was working on a unit it was the patient, and now, almost 30 years later, it is the employees that I love helping.” Establishing High School Champions was not a linear path. Initially, Acadian would send medics to career fairs and school functions to introduce the field and promote its National EMS Academy (NEMSA) as an opportunity after (more…)