In honor of today’s National Rural Health Day, the American Ambulance Association interviewed John Eich, Director of the Wisconsin Office of Rural Health. The transcript below was lightly edited for clarity. Amanda Riordan: Thank you for joining us today. My name is Amanda Riordan, and I am the vice president of member services for the American Ambulance Association. I’m also the administrator for the Professional Ambulance Association of Wisconsin. I’m so happy to have the opportunity to interview John Eich, the director of the Wisconsin Office of Rural Health. John is an exceptional contributor to rural health in Wisconsin. He’s also a sterling advocate for the power of EMS to assist with public health in the least accessible areas of Wisconsin. I’ll ask John a couple of questions today about the recent Rural EMS Listening Sessions that he conducted in a number of areas across the state. John, thanks again for joining us. Would you mind telling me a little bit about your background and how you became the director of the Wisconsin Office of Rural Health? John Eich: I appreciate your inviting me to talk about some of our programs, so thank you. I took a bit of a wandering (more…)
Gold Cross Ambulance Celebrates 50th Anniversary! Moffitt points to a couple of factors that have made Gold Cross’s journey a successful one. First, he’s always had a knack for being in the right places at the right time. But he believes that being honorable to the commitment he has made to provide high-quality healthcare to the people of Utah has been critical to his company’s ongoing success. “Success has not come to Gold Cross without much sacrifice over the years,” Moffitt says. “Growing and expanding has not been an easy process, but with dedication and a bit of luck, Gold Cross has been able to overcome the many trials and tribulations we’ve faced.” Of course when you’ve been in business for 50 years, you’ll have seen many changes to your industry. Moffitt says one of the biggest changes he’s witnessed has been the buyouts of many ambulance services over the years, and that’s something he believes has been both good and bad for the industry. “When large companies buy out smaller ones,” he explains, “the connection of the ambulance service to the community that there was in the past is lost.” Moffitt notes that Gold Cross has never tried (more…)
Paul Pedersen Managing Partner Arizona Ambulance Transport Alternate Director, AAA, Region V Sierra Vista, AZ Tell us a little about yourself. Born and raised in California. Spent majority of my adult life in Arizona. Love to travel and attend University of Arizona basketball games. How did you come to work in the industry? How long have you been involved? In the industry for almost 20 years. Started as a GM with Rural/Metro and later co founded our current business, Arizona Ambulance Transport. What do you enjoy most about your job? The dedicated people I get to work with and the service we provide to the communities. What is your biggest professional challenge? Paying our staff what they’re really worth. With current reimbursements it’s impossible. What is your typical day like? Watching over finances and supporting our operations manager. How has participation in AAA membership and advocacy helped your organization? We all need all the help we can get to assure reasonable reimbursements. AAA’s involvement in DC on behalf of all or us is something we certainly couldn’t do by ourselves. Explore AAA membership, or learn more about our advocacy for ambulance services across the country.
Paul Main President & General Manager American Ambulance Visalia Member, Government Affairs Committee Winner, 2017 AAA President’s Award Visalia, CA Tell us a little about yourself. I was born and raised in Visalia, Ca. I have been married to Paige for 30 years, and we have three children (Michael, Samantha, Ian). Michael is “special needs” as he was born with a club foot and a rare seizure disorder causing up to 100 seizures per day. I enjoy cooking and being with friends/family. How did you come to work in the industry? How long have you been involved? My dad was a firefighter/engineer for the Visalia Fire Department. As kids, my brothers and I couldn’t wait to visit my dad at the stations and climb all over the equipment. Just after high school, my older brother, Tim was working for Exeter District Ambulance. I was working as a pharmacy tech in the local hospital, and Tim would have to restock IV’s and meds from the pharmacy (this was years ago). I was intrigued by his descriptions of calls he responded to. I found myself in an EMT class the next semester, and the rest is history. Tim is now a battalion (more…)
New Britain EMS: Energized to Succeed New Britain, Connecticut lies just nine miles southwest of Hartford. Its 73,000 residents and visitors to this region of soft rolling hills and young forests are served by New Britain EMS, one of the first grant-funded emergency medical services organizations in the country. Founded in 1977, the service annually responds to 13,500 9-1-1 requests and transports 11,550 patients. Emphasis on company culture is a driving force at NBEMS. The core values of Community, Team, Service, Caring, and Excellence are reinforced at every opportunity. Teams work closely and embrace a commitment to personal and group excellence. The office space for medics, a comfortable, open area, fosters collaboration and sharing. Senior staff’s offices are nearby and on-duty leaders are always accessible to the teams. “Our organizational culture is one where learning is energized at all levels,” explained NBEMS CEO Chief Bruce Baxter, “and employees are taught to focus on the continuous improvement of their skills.” From the early days of their employment, team members experiment, acquire valuable experience, and grow—both as people and as practitioners. Honest mistakes are not to be feared, provided they are made with a commitment to ongoing personal and professional development. (more…)
Barbara Bachman Chief Financial Officer, Emergent Health Partners Alternate Director, AAA Board Ann Arbor, MI Please tell us a little about yourself. I grew up in a small town in the Upper Peninsula of Michigan. The year I graduated from high school my parents relocated to North Carolina, so I have family in both places. I am married and have four grown children, two son-in-laws, and one granddaughter. I love to bake, and Christmas is my most favorite time of year. I make about 30 different kinds of cookies which I share with my employees. How did you come to work in the industry? How long have you been involved? I was in public accounting for over 20 years with a large regional firm and a Big 5 firm. I then moved on to be the controller at a company that managed about 30 physician clinics in the Flint, Michigan area. From there I went to a non-profit organization that was grant-funded by the state of Michigan. They offered workforce development and online courses for high school students. They were losing their funding so I applied for a job with Huron Valley Ambulance ( in 2004 and was selected to become (more…)
Fred Della Valle Vice President Government Relations, American Medical Response (AMR) AAA Board, Alternate Director Region 1 New Haven, CT Tell us a little about yourself, please. Grew up and still live in the state of Connecticut. Married for more than 40 years. My wife, JoAnn, and I have two grown boys, a 3 month old grandson and a 2 year old beagle. I enjoy both saltwater and freshwater fishing, golf, and traveling. How did you come to work in the industry? How long have you been involved? I became an EMT in 1976 working for New Haven Ambulance Service, one of the first four founding companies of American Medical Response. Over the years I have served in various capacities including operations, communications, public relations, business development, and government relations. What do you enjoy most about your job? I enjoy most interacting with colleagues in EMS and other public safety agencies, and sharing best practices and new ideas. In my government relations role, the interaction with local, state, and federal legislators and regulators is always both a challenge and opportunity to educate those who oversee our regulatory and payment strategies. What is your biggest professional challenge? Certainly the greatest challenge has (more…)
Ron Quaranto Chief Operating Officer, Cataldo Ambulance Service Vice President, Massachusetts Ambulance Association AAA Board, Director Region 1 Somerville, MA Tell us a little about yourself, please. I grew up in Natick, Massachusetts and graduated Natick High School in 1988. I am married and have two children; my daughter, Courtney, is 19 and my son, Justin, is 16. I like to exercise. I enjoy hockey, which I play two days a week, and I run 3–4 days a week. How did you come to work in the industry? How long have you been involved? In 1989, I began my career at Chaulk Ambulance in Natick, Massachusetts as a chair car driver while taking their EMT course. I worked as an EMT for many years and became a base Supervisor. I went to Paramedic School in 1994, and was certified as a Nationally Registered Paramedic in 1995. I then became a Field Supervisor for AMR and quickly moved up the ranks to Director of Operations overseeing operations from Boston to Worcester. In 2006 I moved over to Cataldo Ambulance Service, where I am currently employed as their COO. What do you enjoy most about your job? I enjoy helping people. I (more…)