Spotlight: Paul Pedersen

Paul Pedersen Managing Partner Arizona Ambulance Transport Alternate Director, AAA, Region V Sierra Vista, AZ Tell us a little about yourself. Born and raised in California. Spent majority of my adult life in Arizona. Love to travel and attend University of Arizona basketball games. How did you come to work in the industry? How long have you been involved? In the industry for almost 20 years. Started as a GM with Rural/Metro and later co founded our current business, Arizona Ambulance Transport. What do you enjoy most about your job? The dedicated people I get to work with and the service we provide to the communities. What is your biggest professional challenge? Paying our staff what they’re really worth. With current reimbursements it’s impossible. What is your typical day like? Watching over finances and supporting our operations manager. How has participation in AAA membership and advocacy helped your organization? We all need all the help we can get to assure reasonable reimbursements. AAA’s involvement in DC on behalf of all or us is something we certainly couldn’t do by ourselves. Explore AAA membership, or learn more about our advocacy for ambulance services across the country.

Spotlight: Paul Main

Paul Main President & General Manager American Ambulance Visalia Member, Government Affairs Committee Winner, 2017 AAA President’s Award Visalia, CA Tell us a little about yourself. I was born and raised in Visalia, Ca. I have been married to Paige for 30 years, and we have three children (Michael, Samantha, Ian). Michael is “special needs” as he was born with a club foot and a rare seizure disorder causing up to 100 seizures per day. I enjoy cooking and being with friends/family. How did you come to work in the industry? How long have you been involved? My dad was a firefighter/engineer for the Visalia Fire Department. As kids, my brothers and I couldn’t wait to visit my dad at the stations and climb all over the equipment. Just after high school, my older brother, Tim was working for Exeter District Ambulance. I was working as a pharmacy tech in the local hospital, and Tim would have to restock IV’s and meds from the pharmacy (this was years ago). I was intrigued by his descriptions of calls he responded to. I found myself in an EMT class the next semester, and the rest is history. Tim is now a battalion (more…)

AAA Spotlight: New Britain EMS

New Britain EMS: Energized to Succeed   New Britain, Connecticut lies just nine miles southwest of Hartford. Its 73,000 residents and visitors to this region of soft rolling hills and young forests are served by New Britain EMS, one of the first grant-funded emergency medical services organizations in the country. Founded in 1977, the service annually responds to 13,500 9-1-1 requests and transports 11,550 patients. Emphasis on company culture is a driving force at NBEMS. The core values of Community, Team, Service, Caring, and Excellence are reinforced at every opportunity. Teams work closely and embrace a commitment to personal and group excellence. The office space for medics, a comfortable, open area, fosters collaboration and sharing. Senior staff’s offices are nearby and on-duty leaders are always accessible to the teams. “Our organizational culture is one where learning is energized at all levels,” explained NBEMS CEO Chief Bruce Baxter, “and employees are taught to focus on the continuous improvement of their skills.” From the early days of their employment, team members experiment, acquire valuable experience, and grow—both as people and as practitioners. Honest mistakes are not to be feared, provided they are made with a commitment to ongoing personal and professional development. (more…)

Spotlight: Barbara Bachman, Emergent Health Partners

Barbara Bachman Chief Financial Officer, Emergent Health Partners Alternate Director, AAA Board Ann Arbor, MI Please tell us a little about yourself. I grew up in a small town in the Upper Peninsula of Michigan. The year I graduated from high school my parents relocated to North Carolina, so I have family in both places. I am married and have four grown children, two son-in-laws, and one granddaughter. I love to bake, and Christmas is my most favorite time of year. I make about 30 different kinds of cookies which I share with my employees. How did you come to work in the industry? How long have you been involved? I was in public accounting for over 20 years with a large regional firm and a Big 5 firm. I then moved on to be the controller at a company that managed about 30 physician clinics in the Flint, Michigan area. From there I went to a non-profit organization that was grant-funded by the state of Michigan. They offered workforce development and online courses for high school students. They were losing their funding so I applied for a job with Huron Valley Ambulance ( in 2004 and was selected to become (more…)

Spotlight: Fred Della Valle, AMR

Fred Della Valle Vice President Government Relations, American Medical Response (AMR) AAA Board, Alternate Director Region 1 New Haven, CT Tell us a little about yourself, please. Grew up and still live in the state of Connecticut. Married for more than 40 years. My wife, JoAnn, and I have two grown boys, a 3 month old grandson and a 2 year old beagle. I enjoy both saltwater and freshwater fishing, golf, and traveling. How did you come to work in the industry? How long have you been involved? I became an EMT in 1976 working for New Haven Ambulance Service, one of the first four founding companies of American Medical Response. Over the years I have served in various capacities including operations, communications, public relations, business development, and government relations. What do you enjoy most about your job? I enjoy most interacting with colleagues in EMS and other public safety agencies, and sharing best practices and new ideas. In my government relations role, the interaction with local, state, and federal legislators and regulators is always both a challenge and opportunity to educate those who oversee our regulatory and payment strategies. What is your biggest professional challenge? Certainly the greatest challenge has (more…)

Spotlight: Ron Quaranto, Cataldo Ambulance

Ron Quaranto Chief Operating Officer, Cataldo Ambulance Service Vice President, Massachusetts Ambulance Association AAA Board, Director Region 1 Somerville, MA Tell us a little about yourself, please. I grew up in Natick, Massachusetts and graduated Natick High School in 1988. I am married and have two children; my daughter, Courtney, is 19 and my son, Justin, is 16. I like to exercise. I enjoy hockey, which I play two days a week, and I run 3–4 days a week. How did you come to work in the industry? How long have you been involved? In 1989, I began my career at Chaulk Ambulance in Natick, Massachusetts as a chair car driver while taking their EMT course. I worked as an EMT for many years and became a base Supervisor. I went to Paramedic School in 1994, and was certified as a Nationally Registered Paramedic in 1995. I then became a Field Supervisor for AMR and quickly moved up the ranks to Director of Operations overseeing operations from Boston to Worcester. In 2006 I moved over to Cataldo Ambulance Service, where I am currently employed as their COO. What do you enjoy most about your job? I enjoy helping people. I (more…)

Service Spotlight: Hunter’s Ambulance

Hunter’s Ambulance 450 W. Main St. Meriden, CT 06451 Founded in 1963 by Vern and Barbara Hunter, Hunter’s Ambulance is a leader in innovation and patient care. Hunter’s Ambulance, located in Meriden, Connecticut, provides emergency dispatch services for approximately 160 square miles and conducts about 200,000 emergency and non-emergency transports a year. Prior to 1963, Vern Hunter owned and operated a gas station with a tow truck. When he was called to car accident scenes to tow vehicles, he often found himself helping with patients. It was through this work that Vern became interested in the emergency medical services industry, and he began Hunter’s Ambulance with his wife and their eight children. Today, Hunter’s Ambulance is still run by Vern and Barbara’s daughter, Donna Hunter. From the beginning, Hunter’s Ambulance has adopted a philosophy that you should always “serve yourself with backup,” and therefore began actively expanding its coverage throughout the community. Throughout the 1970s and 1980s, Hunter’s made several acquisitions, beginning with the purchase of a service on the other side of town. Today, Hunter’s operates five transportation divisions. Its main headquarters is in Meriden and houses the administration offices, the vehicle maintenance station for all vehicles, and the (more…)

Spotlight: Tristan North

  Tristan North Vice President of Government Affairs, AMG Senior Vice President of Government Affairs, AAA McLean, VA Tell us a little about yourself, please. I grew up in the suburbs of Washington, DC and went to Langley High School near the CIA headquarters. I attended Babson College outside of Boston where I received my B.S. in Finance. During college I played rugby and was a member of the Tau Kappa Epsilon fraternity. Between junior and senior years of college, I worked in the Document Room of the U.S. House of Representatives. Following college, I landed an internship with the Committee on Financial Services of the U.S. House of Representatives. I started in the press office but ultimately became a professional staff member with the investigation team. I worked on a number of issues during my tenure including currency anti-counterfeiting, credit unions and the solvency of the banking system. After Capitol Hill I joined the Government Affairs Section of the PR firm, Fleishman-Hillard. I expanded my portfolio to include health care issues and became part of the lobbying team for the American Ambulance Association. The AAA then hired me internally as their first Director of Government Affairs and the rest (more…)