40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
Deputy Chief of Operations
St. Charles County Ambulance District
St. Peters, MO
Nominated by: Kyle Gaines (St. Charles County Ambulance District – St. Peters, MO)
A lifelong resident of St. Charles County, Craig Boschert has spent more than two decades providing assistance to those in need. Craig’s history of public service started in 1998 when he began volunteering with Orchard Farm Fire Protection District. Three years later, Craig earned his Paramedic certification at St. Louis Community College, and began a career with St. Charles County Ambulance District (SCCAD) shortly thereafter. In 2008, Craig was promoted to Battalion Chief – a role that enabled him to mentor dozens of new Paramedics entering the SCCAD system. Four years ago, a retirement among the District’s leadership team led to Craig’s promotion to Deputy Chief of Operations. In this role, Craig works closely with Platoon and Battalion Chiefs to ensure that each of the Ambulance District’s Paramedics are developing and promoting best practices so that the mobile healthcare provided exceeds expectations.
Craig has been married to his wife, Renee, for more than a decade. The couple resides in Orchard Farm with their sons, Caleb and Curtis.
Reason for Nomination:
Craig Boschert began his career with St. Charles County Ambulance District (SCCAD) nearly two decades ago as a volunteer EMT, providing care and comfort to friends and neighbors in the rural communities of the District’s service area. While volunteering, Craig opted to turn his desire of helping others into a career, earning his Paramedic license and joining the SCCAD team full-time in 2002. Through the years, Craig has proved himself as a strong clinician, staunch patient advocate, and capable leader. In 2008, Craig was promoted to Battalion Chief – a role that has enabled him to mentor dozens of Paramedics throughout the years.
Though past achievements as a Paramedic and Battalion Chief are noteworthy, those undertaken since his promotion to Deputy Chief of Operations are what truly showcase Craig as a forward-thinking leader within our industry.
Craig’s ascent to Deputy Chief occurred in 2016 and came at a pivotal time in the District’s history. Call volume was rising steadily with no signs of slowing. In order to keep response times short amid significant projected growth over the next decade, the District would need to add numerous stations and vehicles at planned intervals. Craig was charged with developing a 10-year operation plan for the organization, and with assistance from his team developed a robust capital improvement framework. Craig spared no detail, gathering information from a variety of sources to chart planned neighborhoods, commercial developments, roadways, and population centers that would eventually contribute to call volume. Thanks to his foresight, District leadership was provided with a comprehensive snapshot of the next decade that enabled leadership to clearly communicate the forthcoming needs to our community when asking for their approval to issue bonds for the project.
In addition to capital needs, Craig is also responsible for ensuring that work force needs are addressed. SCCAD’s 48-hour shift staffing model requires that six full-time paramedics be promoted from our part-time non-emergency transfer division when a new 911 truck is added to our fleet. Craig is thoughtful in his timing, working closely with transfer leadership to ensure that an addition will not create trickle-down staffing challenges. Though new emergency division employees have typically been with SCCAD as transfer division paramedics for approximately two years at the time of their promotion to full-time, Craig provides a thorough orientation, clearly conveying the expectations of their new role within our organization.
As a senior leader, Craig never loses sight of the fact that SCCAD must take great care of its team in order to be successful. In recent years, the effects of post-traumatic stress, compassion fatigue, and secondary trauma have been well-documented among first responders. For too long, individuals in our line of work pushed aside troubling experiences, simply moving on to the next call. Craig has been an instrumental part of bringing about a culture change here in St. Charles County. When crews respond to challenging calls, Craig is often at their station within short order to check on them. Craig immediately arranges Critical Incident Stress Debriefing not only for our staff, but for any others involved in the call. Craig has worked together with our human resources team to ensure employees are aware of counseling and other programs available to them, and most recently, championed the development of an employee-led Peer Support Committee.
Since assuming the role of Deputy Chief, SCCAD has faced several significant operational events. Most have been weather-related, and each time, Craig works diligently with others on our team to ensure that our community is protected, no matter how long the hours. Most significantly, our region faced historic flooding in 2019, with access to one rural town completely cut off. Working closely with our Deputy Chief of Special Operations, Craig developed a plan to staff the “island” 24/7 to ensure residents had access to emergency care if the need arose. For over 60 days, SCCAD’s Urban Search and Rescue Task Force staffed the community of Portage Des Sioux, transporting patients out by boat if the necessary. The conditions were less than ideal but strong leadership and teamwork made the operation a success.
Though his workload SCCAD is substantial, Craig makes time to give back to the community he serves. Most notably, Craig has been heavily engaged in the St. Charles County CAPS (Center for Advanced Processional Studies) program, hosting groups of high school students for half-day sessions at our stations. Craig covers a wide array of topics with the students who are leaning towards careers in the health field, providing an exhaustive overview of our industry and organization. Students leave Craig’s sessions with a new outlook on EMS, and several have even enrolled in the District’s EMT training course.
Including his time spent as a volunteer firefighter, Craig Boschert has dedicated more than 20 years to serving St. Charles County. The programs and practices Craig has worked tirelessly to put in place will serve our organization and community well for decades to come, and SCCAD is proud to nominate him for the American Ambulance Association’s 40 Under 40.
View all of the 2020 Mobile Healthcare 40 Under 40 Honorees