Author: American Ambulance Association

40 Under 40: William Pitt (Puckett EMS – Chattanooga, TN)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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William Pitt
Vice President of Operations, Southeast Tennessee/Northwest Georgia
Puckett EMS (Member of the Priority Ambulance family of companies)
Chattanooga, TN

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LinkedIn
Nominated by: Amanda Jennings (Priority Ambulance – Knoxville, TN)
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Biography:

Will Pitt has more than 15 years of experience in the emergency medical service field. As Vice President of Operations, Pitt oversees a 250-person team serving 10 hospitals and five counties with 9-1-1 service in Southeast Tennessee and Northwest Georgia for Puckett EMS.

During Pitt’s time at Puckett EMS, the service has seen a 40 percent increase in service volume in his region. Pitt has also been instrumental in the design and launch of the Puckett EMS Training Academy, the largest initial education program in the region. The academy provides annual opportunities for EMT, EMT-Advanced, and Paramedic certification training to the region.

Prior to his work at Puckett, Pitt spent seven years at Walker County Fire and Emergency Services where he advanced from the field to senior management ultimately serving as the Chief of EMS. During his tenure, Pitt created a quality improvement and education division that included initial education programs from EMTs and paramedics.

Pitt has also been involved in local professional organizations. Pitt has served as the Chairman for the Georgia Region I EMS Council and Treasurer for the Southeast EMS Director’s Association. Additionally, Pitt has been a board member of the Northwest Georgia EMS Systems and the Southeast Tennessee Regional MedComm Committee.

Pitt has received numerous awards, including being named the Georgia Association of EMS Statewide Educator of the Year in 2015.

Pitt holds a Master’s Degree in Business Administration from Columbia Southern University and a Bachelor’s Degree in Biological Anthropology and Anatomy from Duke University.
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Reason for Nomination:

Throughout every step of his career, Will Pitt has advanced the EMS industry in the region by developing and structuring educational opportunities and recruiting new individuals to EMS.
Recognizing a need for EMS education and training in the region, Will launched a partnership between Puckett EMS and Faithful Guardian Training Center to create the Puckett EMS Training Academy. The Academy provides annual EMT and paramedic level certification courses multiple times a year and is the largest provider of initial certification training in the region.

In the Northwest Georgia and Southeast Tennessee, like many locations in the United States, the pipeline of new professionals entering the EMS industry has been trending downward. In response to this, Pitt launched an accelerated 8-week EMT-Basic class that is completely free to the students and provides a training wage so that students can be in training full-time. By removing some of the financial barriers to beginning a career in EMS, the response to the course has been overwhelming. The academy has already graduated its first class and is currently training its second class. Additionally, Pitt is in the process of developing a program in conjunction with local high schools to provide EMT training to seniors as part of a work-based learning program.

Pitt volunteers his time in regional industry leadership having served as Chairman for the Georgia Region I EMS Council and Treasurer for the Southeast EMS Director’s Association. Pitt is actively involved in fostering collaboration across EMS agencies to improve public health and service in the region.

In 2014, Pitt was part of the group of state officials and leaders that developed the state’s first Disaster Assistance Response Task Force, which provides an organized framework and standardized education for disaster response in North Georgia. This project provides a mechanism by which the EMS leadership in a county experiencing a disaster situation can immediately mobilize dozens of ambulances and hundreds of personnel to address large-scale emergencies.

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40 Under 40: Remle P. Crowe, PhD (ESO – Austin, TX)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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Remle P. Crowe, PhD
Research Scientist & Performance Improvement Manager
ESO
Austin, TX

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LinkedIn | Twitter
Nominated by: Amanda Riordan
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Biography:

Dr. Remle Crowe is an expert in using data to power quality improvement and research initiatives in EMS. Remle’s career in EMS began as a volunteer EMT and instructor in Mexico City with the Red Cross. During that time, Remle also worked as a Power-train Quality Engineer at Ford Motor Company, where she received black belt training in Six Sigma quality improvement methodology. From truck clutches to clinical care, Dr. Crowe has shown how improvement science and sound research methodology work to solve problems across any field. As an EMT with a passion for advancing EMS, Remle earned her PhD in Epidemiology and has authored numerous peer-reviewed publications. Now, as a research scientist and performance improvement manager at ESO, Dr. Crowe routinely uses data to improve community health and safety.
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Reason for Nomination:

As an EMS researcher, Remle is dedicated to improving the health and safety of communities (and those who serve them) using data. Remle has authored many peer-reviewed studies on topics related to clinical care and safety, such as ketamine in the prehospital environment and pediatric medication dosing errors. Remle’s work on prehospital stroke assessment for large vessel occlusion received the award for Best Scientific Presentation at the annual meeting of the National Association of EMS Physicians in January 2020. Remle has also worked on many research studies related to the health and safety of the EMS workforce. Topics that Remle has studied include violence towards EMS professionals, clinical performance feedback, and diversity in the EMS workforce. Remle’s dissertation work related to factors associated with burnout in EMS was awarded Best Research at the 2018 International EMS Scientific Symposium.

Remle is also dedicated to supporting and mentoring new researchers. Remle is an active participant in the Prehospital Care Research Forum (PCRF) and routinely serves as faculty for the bi-annual PCRF-ESO research workshops. Remle also facilitates the monthly PCRF journal club podcast that helps promote and disseminate the latest prehospital research, while helping EMS professionals learn to read and critique scientific manuscripts.

In addition to helping advance EMS research, Remle has been an important contributor to quality improvement efforts in EMS. EMS is at a pivot point, moving from using data for compliance to leveraging data for improvement. Remle has joined those leading the charge, now in her third year as faculty on the National Association of EMS Physicians’ Quality and Safety Course. In this course, participants embark on a year-long journey to make real, measurable improvement at their EMS organizations following the Institute for Healthcare Improvement’s Model for Improvement framework. As a self-proclaimed data nerd, Remle is committed to breaking things into their simplest parts and removing the intimidation factor from research and improvement science to help members of the EMS community define and focus on measures that matter.

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40 Under 40: Catherine Counts (University of Washington & Seattle Medic One – Seattle, WA)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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Catherine Counts
Acting Instructor (UW) & Research and Quality Improvement Manager (SMO)
University of Washington & Seattle Medic One
Seattle, WA

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LinkedIn | Twitter
Nominated by: Rob Lawrence (AAA Board of Directors)
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Biography:

Dr. Catherine R. Counts is a second-generation EMS professional who, after taking an ambulance to show and tell in kindergarten, was hooked. Dr. Counts has since transitioned this interest into a career focused on the patients and providers in the pre-hospital setting. Dr. Counts also has research interests in domestic healthcare policy, quality and patient safety, and organizational theory and culture. Given the crossover between her background in public health and her expertise in EMS, Dr. Counts specializes in the mechanisms by which providers are changing the way healthcare is delivered in the pre-hospital setting.

Dr. Counts has worked across the healthcare spectrum from EMS to long term care and is well versed in the systemic issues facing the American healthcare system. In addition to her work at the University of Washington, Dr. Counts serves as a consultant for a variety of quality improvement and EMS related projects, and contributes as a columnist for a number of trade publications.
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Reason for Nomination:

For EMS to advance into the future the industry must rely on evidence-based research and a scientific approach to the type of pre-hospital medicine delivered on the streets. EMS agencies must also ensure that Public Health partners are fully integrated to ensure prevention becomes as much a part of our ethos as mobile healthcare provides, as response and transport is. Catherine Counts Ph.D. represents this future. Dr. Count’s academic achievement and more importantly, her published work suggests she is already affecting the future direction of mobile healthcare. EMS agencies do not only need operations directors and executives to take the industry into the future, they also need an academic brain trust to steer science and performance. Dr. Counts represents that future and is an excellent candidate for the American Ambulance Association’s inaugural 40 under 40.

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40 Under 40: Chase Hodges (Superior Air-Ground Ambulance Service – Bolingbrook, IL)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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Chase Hodges
General Manager Illinois
Superior Air-Ground Ambulance Service
Bolingbrook, IL

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LinkedIn
Nominated by: Kim Godden (AAA Board of Directors, Superior Air-Ground Ambulance Service – Elmhurst, IL)

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Biography:

As the General Manager, Chase has been instrumental in reshaping the culture of EMS at Superior Ambulance. Chase’s view on safety as not a part time commitment, but a true full time commitment has helped reduced accidents by 40%. Chase sits on Superior’s retention committee, Field Training Officer and training committee, and policy and procedures committee. Chase is also a part of Superior’s Special Event team which provides EMS for events happening all over the Chicago Land area, and is a member of the Ebola transport team.

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Reason for Nomination:

Chase is being nominated for this honor for many reasons that cannot be fully expressed in such few words. Chase started in EMS with our company as a para-transit driver and also worked as a dispatcher and EMT before being chosen as a General Manager overseeing several stations, including one of our largest stations located in Chicago. Chase oversees 248 employees and through his positive attitude and understanding of every aspect of EMS, he is able to make sure staff is customer focused and patient driven. Chase also assists with our company’s recruitment and retention efforts and is always the first one (even when it involves coming into work while on vacation) to participate with important government relations meetings and ambulance ride-along events which help not only our company but the EMS industry overall.

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40 Under 40: Brian Walls (Huron Valley Ambulance – Ann Arbor, MI)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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Brian Walls
Paramedic Supervisor
Huron Valley Ambulance
Ann Arbor, MI

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LinkedIn
Nominated by: Paul Hood (Huron Valley Ambulance – Ann Arbor, MI)
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Biography:

Brian Walls has worked at Huron Valley Ambulance (HVA) for 15 years working his way up from Wheelchair Van Driver to Paramedic Supervisor. Brian currently serves as a Senior Critical Care Paramedic, part-time Paramedic Supervisor, and holds the roles of Medical Officer and Coordinator for the Washtenaw County Hazmat, Special Pathogens, and Technical Rescue teams at HVA. Through Brian’s responsibilities, he has had both a local and national impact on new protocols and standards for hazmat and special pathogens. Specifically, Brian assists with public health preparedness and acts as an EMS liaison to regional healthcare partners as well as regional and state health departments.

Brian has written hazmat policy, procedures, and the Special Pathogens Response Guidebook for HVA’s special response team that has been adopted by the State of Michigan. Additionally, Brian’s leadership on the Technical Rescue Team has created an invaluable resource to surrounding communities for all aspects of technical rescue response by updating and creating state treatment protocols and medical operations.

A lifelong resident of southern Michigan, Brian graduated with a bachelor’s degree in Public Safety in 2013. Brian is a volunteer firefighter in Milan, Michigan. Brian and his wife recently welcomed their first child, Riley Ann.
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Reason for Nomination:

Brian is an outgoing and personable individual who is well liked and respected by all. Brian wears many hats at HVA which includes functioning as a Senior Critical Care Paramedic, part-time Road Supervisor, and Medical Officer and Coordinator for the Technical Rescue Team and the Hazmat teams. Brian actively works in his various roles to raise the bar in EMS. Brian puts 110% into everything he does and always maintains a positive demeanor and professional attitude. Despite being so busy, Brian is always very caring, compassionate, and thorough while performing all his duties.

Recently, Brian was tasked to prepare and establish a Special Pathogens Response Team, specifically for Ebola patient transfers. Brian researched, attended multiple trainings out of state at the National Ebola Training Education Center (NETEC) and the Center for Domestic Preparedness for Highly Infectious Diseases, and visited fire departments who transported confirmed Ebola patients in 2014.

Brian continued researching for over two years, training with his team several times a month, while obtaining feedback to develop procedures and guidelines for Washtenaw County. This resulted in Brian writing a copyrighted guidebook called, The Special Pathogens Response Guidebook that guides EMS agencies through an entire patient transfer from start to finish. This includes pre-incident planning, donning and doffing, patient transfer, communications, hand off, waste disposal, disinfection, and emergency procedures. In addition to writing the response guidebook for EMS, Brian worked with his team and the local treatment center to create a custom designed Highly Infectious Disease Unit (ambulance) that improves the safety of his crew while in Hazmat suits. This custom-built ambulance improves ventilation and temperature control, thus increasing the time crew members can be in Hazmat suits. The specially designed ambulance also minimizes the amount of hazardous material waste that needs to be collected by our local treatment center and reduces the amount of time it takes to disinfect and place the ambulance back in service.

Finally, Brian reached out to the NETEC to schedule a site assessment for EMS, which it had never done before. NETEC used HVA’s Special Pathogens Response Team and Guidebook as a pilot to establish their own site assessment algorithm to help EMS programs with a special pathogens transport around the nation.

Through his hard work and dedication, Brian has expanded HVA’s response area from only transporting in a couple counties of Michigan, to becoming the backup agency to assist all EMS agencies for the entire state of Michigan. Brian continues to work with Michigan state and local health departments in special pathogens response and preparedness.

Brian’s attention to detail and dedication to positively impact policy change are what makes him stand out in EMS.

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40 Under 40: Craig Boschert (St. Charles County Ambulance District – St. Peters, MO)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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Craig Boschert
Deputy Chief of Operations
St. Charles County Ambulance District
St. Peters, MO

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Nominated by: Kyle Gaines (St. Charles County Ambulance District – St. Peters, MO)

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Biography:

A lifelong resident of St. Charles County, Craig Boschert has spent more than two decades providing assistance to those in need. Craig’s history of public service started in 1998 when he began volunteering with Orchard Farm Fire Protection District. Three years later, Craig earned his Paramedic certification at St. Louis Community College, and began a career with St. Charles County Ambulance District (SCCAD) shortly thereafter. In 2008, Craig was promoted to Battalion Chief – a role that enabled him to mentor dozens of new Paramedics entering the SCCAD system. Four years ago, a retirement among the District’s leadership team led to Craig’s promotion to Deputy Chief of Operations. In this role, Craig works closely with Platoon and Battalion Chiefs to ensure that each of the Ambulance District’s Paramedics are developing and promoting best practices so that the mobile healthcare provided exceeds expectations.

Craig has been married to his wife, Renee, for more than a decade. The couple resides in Orchard Farm with their sons, Caleb and Curtis.
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Reason for Nomination:

Craig Boschert began his career with St. Charles County Ambulance District (SCCAD) nearly two decades ago as a volunteer EMT, providing care and comfort to friends and neighbors in the rural communities of the District’s service area. While volunteering, Craig opted to turn his desire of helping others into a career, earning his Paramedic license and joining the SCCAD team full-time in 2002. Through the years, Craig has proved himself as a strong clinician, staunch patient advocate, and capable leader. In 2008, Craig was promoted to Battalion Chief – a role that has enabled him to mentor dozens of Paramedics throughout the years.

Though past achievements as a Paramedic and Battalion Chief are noteworthy, those undertaken since his promotion to Deputy Chief of Operations are what truly showcase Craig as a forward-thinking leader within our industry.

Craig’s ascent to Deputy Chief occurred in 2016 and came at a pivotal time in the District’s history. Call volume was rising steadily with no signs of slowing. In order to keep response times short amid significant projected growth over the next decade, the District would need to add numerous stations and vehicles at planned intervals. Craig was charged with developing a 10-year operation plan for the organization, and with assistance from his team developed a robust capital improvement framework. Craig spared no detail, gathering information from a variety of sources to chart planned neighborhoods, commercial developments, roadways, and population centers that would eventually contribute to call volume. Thanks to his foresight, District leadership was provided with a comprehensive snapshot of the next decade that enabled leadership to clearly communicate the forthcoming needs to our community when asking for their approval to issue bonds for the project.

In addition to capital needs, Craig is also responsible for ensuring that work force needs are addressed. SCCAD’s 48-hour shift staffing model requires that six full-time paramedics be promoted from our part-time non-emergency transfer division when a new 911 truck is added to our fleet. Craig is thoughtful in his timing, working closely with transfer leadership to ensure that an addition will not create trickle-down staffing challenges. Though new emergency division employees have typically been with SCCAD as transfer division paramedics for approximately two years at the time of their promotion to full-time, Craig provides a thorough orientation, clearly conveying the expectations of their new role within our organization.

As a senior leader, Craig never loses sight of the fact that SCCAD must take great care of its team in order to be successful. In recent years, the effects of post-traumatic stress, compassion fatigue, and secondary trauma have been well-documented among first responders. For too long, individuals in our line of work pushed aside troubling experiences, simply moving on to the next call. Craig has been an instrumental part of bringing about a culture change here in St. Charles County. When crews respond to challenging calls, Craig is often at their station within short order to check on them. Craig immediately arranges Critical Incident Stress Debriefing not only for our staff, but for any others involved in the call. Craig has worked together with our human resources team to ensure employees are aware of counseling and other programs available to them, and most recently, championed the development of an employee-led Peer Support Committee.

Since assuming the role of Deputy Chief, SCCAD has faced several significant operational events. Most have been weather-related, and each time, Craig works diligently with others on our team to ensure that our community is protected, no matter how long the hours. Most significantly, our region faced historic flooding in 2019, with access to one rural town completely cut off. Working closely with our Deputy Chief of Special Operations, Craig developed a plan to staff the “island” 24/7 to ensure residents had access to emergency care if the need arose. For over 60 days, SCCAD’s Urban Search and Rescue Task Force staffed the community of Portage Des Sioux, transporting patients out by boat if the necessary. The conditions were less than ideal but strong leadership and teamwork made the operation a success.

Though his workload SCCAD is substantial, Craig makes time to give back to the community he serves. Most notably, Craig has been heavily engaged in the St. Charles County CAPS (Center for Advanced Processional Studies) program, hosting groups of high school students for half-day sessions at our stations. Craig covers a wide array of topics with the students who are leaning towards careers in the health field, providing an exhaustive overview of our industry and organization. Students leave Craig’s sessions with a new outlook on EMS, and several have even enrolled in the District’s EMT training course.

Including his time spent as a volunteer firefighter, Craig Boschert has dedicated more than 20 years to serving St. Charles County. The programs and practices Craig has worked tirelessly to put in place will serve our organization and community well for decades to come, and SCCAD is proud to nominate him for the American Ambulance Association’s 40 Under 40.

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40 Under 40: David Basnak (EmergyCare – Fairview, PA)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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David Basnak
Operations Manager
EmergyCare
Fairview, PA

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LinkedIn
Nominated by: Karen Jakiel (EmergyCare – Erie, PA)
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Biography:

David Basnak started his emergency services career when he was sixteen years old at his local fire department in Jamestown, Pennsylvania. While a Senior in high school, David attended a locally hosted EMT class. After graduating from high school, David worked locally in Greenville, Pennsylvania as an EMT and attended Penn State University (PSU) pursuing a degree in information, science, and technology. As David’s interest in the EMS field continued to grow, he decided to attend a local Paramedic program. For fourteen months, David attended both PSU and the Paramedic program through Butler County Community College, completing both programs. After gaining experience as a Field Paramedic, David worked to continue to pursue his EMS career through various leadership positions. Over his career, David has held the titles of Continuous Quality Improvement Coordinator, Personnel Director, EMS Specialist, Senior Manager of Pre-hospital Care, and most recently Operations Manager. Currently, David oversees all field operations for EmergyCare, one of the largest non-profit EMS organizations in the Commonwealth of Pennsylvania. EmergyCare, located in Erie, Pennsylvania, provides mobile health care to seven counties in Northwestern Pennsylvania. David holds a master’s degree in Business Administration from American Military University, is a Certified Medical Transport Executive through the Medical Transport Leadership Institute, Board Certified Emergency Manager through The International Association of Emergency Managers, and holds his Flight Paramedic Certification through the International Board of Specialty Certification. David’s current role has him on an Executive leadership track to continue his professional organizational development at EmergyCare.

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Reason for Nomination:

David Basnak should be recognized as one of the American Ambulance Association’s Forty Under 40 as he has demonstrated excellence and great promise throughout his career in pre-hospital medicine and Emergency Medical Services. David is recognized as a leader throughout Northwestern Pennsylvania and is respected by his colleagues not only in the EMS field but also clinicians in our regional health care facilities.

In his short tenure at EmergyCare, David’s leadership, guidance, and expertise has assisted EmergyCare in recruiting and retaining EMS providers (currently at 95% staffing). David has helped to redesign our new staff orientation and on boarding and he continuously leads by example by regularly jumping on a truck and answering calls with the crews.

David’s constant thirst for learning has made him a great resource for staff and our organization’s leadership. David is always willing to go above and beyond for the mission of EmergyCare. Furthermore, David is a servant leader. David puts the EmergyCare team first, by focusing on the needs of team members, acknowledging their perspectives, and giving them the support they need to be the best they can be. David involves staff in decision making when appropriate and has built a stronger sense of community among the staff.

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40 Under 40: Hasieb Lemar (Royal Ambulance – Hayward, CA)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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Hasieb Lemar
Chief Operating Officer
Royal Ambulance
Hayward, CA

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LinkedIn
Nominated by: Steve Grau (Royal Ambulance – San Leandro, CA)
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Biography:

Hasieb Lemar has been with Royal Ambulance for over 13 years. Hasieb’s experience includes time as a Field EMT, after which he was promoted to Field Training Officer, Operations Supervisor, Director of Operations, Vice President of Operations, and to his current role of Chief Operating Officer. Having risen through the ranks at Royal Ambulance, and being an integral part of the organization’s growth and development, Hasieb has played a critical role in shaping and developing future healthcare leaders with an emphasis on compassionate patient care. Versatile, innovative, and service oriented, Hasieb has a proven track record of successfully driving operational efficiency while maximizing business opportunities and revenue growth. Hasieb earned his degree in Criminal Justice from Cal State Hayward located in Hayward, CA where he grew up and still resides with his wife and daughter.
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Reason for Nomination:

Hasieb Lemar has risen through the ranks at Royal Ambulance, starting as an EMT in 2007, to becoming the first Chief Operating Officer at Royal Ambulance at the young age of 33 in 2019. Hasieb’s impact can’t be understated or expressed in a few short paragraphs. Driven by being a servant leader, he works tirelessly to mentor our growing team of managers and supervisors, cascading his impact to hundreds of young EMTs who serve the Bay Area communities and who have developed to become Nurses, Physicians Assistants, Firefighters, and Doctors.
Hasieb’s legendary work ethic embodies Royal’s organizational core values of being Adaptable, Driven, Engaging, and Empathetic. Hasieb has led Royal’s progressive growth from just a few ambulances running a dozen transports a day to one of California’s premier mobile health care providers, transporting over 65,000 patients a year and earning multiple recognitions as one of INC Magazine’s fastest-growing companies in the United States.

Among many awards, the one most reflective of Hasieb’s leadership is the designation of Royal Ambulance as Best Company to Work For in the US by Modern Healthcare. Hasieb’s focus on employee engagement and career development alongside process improvements and patient experience have produced superior operational, financial, and clinical results.

Hasieb spearheaded the development of Royal’s partnership with the Organ Donor Network West & San Ramon Medical Center in creating the Donor Recovery Intra-Facility Transport (DRIFT) Program. Building the program from the ground up, the team has been able to improve access to donors across Northern California and most importantly reduced precious time to provide life-saving transplants to hundreds of patients. While working with the Organ Donor Network, Hasieb presented at the University of Wisconsin to help launch a pilot program. Since Royal’s own program-launch three years ago, Royal has traveled over 67,000 miles serving the Organ Donor Network. Due to Hasieb’s efforts, countless patients have been given a new chance at a new life.

When Hasieb is not working, he is a dedicated father and husband, who finds time to serve on various committees in his home city of Hayward, including the Keep Hayward Green Task Force. Hasieb also volunteers his time on the Data and Operations Committee for the California Ambulance Association.

Royal Ambulance and the community we serve would not be the same without Haiseb’s leadership. A trusted advisor, mentor, coach, and friend; everyone and anyone who meets Hasieb and has the privilege to work alongside him, feel supported, encouraged and know he has their back no matter what.

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View all of the 2020 Mobile Healthcare 40 Under 40 Honorees

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