Vendor Guide

Absolute Ambulance Billing, located in Binghamton, New York provides 3rd party billing services for EMS providers across New York State since 1996. A leader in EMS revenue recovery, Absolute Ambulance Billing has the personnel, experience and technology many agencies rely on to keep their cash flow consistent.

We have helped many EMS agencies improve their cash flow, reduce their write offs from error and omissions, as well as obtain better control of their accounts receivable process with custom, quality reports.

Absolute Ambulance Billing has a billing partnership agreement with emsCharts. For agencies looking for a web based patient care record solution, emsCharts is an exceptional option and together, we can help you increase efficiencies and cash flow!

Acuity Link is a Software as a Service (SaaS) solution that automates the process for ordering non-emergency medical transportation. With Acuity Link, transport providers will experience shortened run times, greater fleet utilization and provide better care and experience for their patients and customers.

From Dispatch, to ePCR, to Quality Assurance, all the way through to Billing and Reimbursement, AIM Online EMS Software & Services stands out in the EMS industry with integrated Online EMS Workflow™ solutions that deliver on usability and features that are made possible only through a deep understanding of the EMS industry and decades of experience in information technology and service delivery.

AIM Online Dispatch, ePCR, Billing Software, and Billing Services help EMS Providers:
-Deliver quality and compliant patient care reporting and billing practices
-Get higher productivity from EMS Crews and EMS Billers
-Gain peace of mind with 24/7 internet access, fault tolerance, disaster recovery and strict security standards
-Cut costs and improve revenue
-Improve performance and employee satisfaction with reliable products and customer support

AIM’s distinctive competencies are a 30-year commitment to create the best integrated EMS computer software and customer support services to aid the EMS community’s pursuit to save people’s lives every minute of the day. AIM is honored to be a trusted partner in meeting Online EMS software and service needs. AIM recognizes that EMS services vary in structure, size, and call volume and therefore make technology usable, affordable, and expandable for all EMS organizations.

Alternative Claims Management (ACM) specializes in the recovery of Loss of Revenue, Diminution of Value, Physical Damage, equipment, and other items associated with vehicle accidents. For over 21 years we have been laser-focused on the recovery of both soft and hard costs for our clients. Let ACM find uncollected and under-collected insurance funds you may be owed. Depending on your state statute, we can go back up to 6 years to recover these funds. As one of our clients stated, "Don't leave money on the table!".

Benefits:
• No upfront costs or fees, we work strictly on performance.
• Proprietary system for Loss of Revenue that maximizes your recovery.
• In house legal team and accident recreation specialist, when liability is in question.
• Recovery of closed claims up to 6 years old, even if the physical damage has been paid.
• Independent appraisal program that maximizes recovery for Diminution of Value.
• Online portal to submit claims, check claim status and communicate with our client service team 24/7.

Many of the top ambulance firms, captives, and insurance agencies utilize ACM for their clients. You should too! There's no risk, only reward. Contact us for a free claims analysis.

"Maximizing Damage Claim Recovery since 1997"

McNeil & Company’s Ambulance Services Insurance Program (ASIP) offers one of the most inventive and inclusive insurance programs available for the private sector. ASIP’s wide range of services and coverage options allow you greater flexibility in customizing the right insurance package for your business.

Assurance is among the largest and most awarded independent insurance brokerages in the U.S.A. “Top 50” broker, Assurance is a repeated, national “Best Place to Work” winner. Assurance creates value by minimizing risk and maximizing health for 6,000 businesses and individuals across the country. The company is headquartered in Schaumburg, IL with a centralized office location in Chicago, IL. Visit Assurance at assuranceagency.com. 

**Press Release: Yellow Ambulance Uses Binder Lift on 500lb Patient Wedged in Tub

Binder Lift LLC provides caregivers with a Safer Way to Lift. Our patented torso wrap design product attaches 19-25 handles to the patients torso. Without having handles to grasp when lifting, caregivers are forced to do single member liftswhile ignoring proper lifting ergonomics. Protect your investment of power patient handling equipment by preventing injuries that happen before placing the patient on the stair chair or stretcher. Binder Lift is a family owned and operated company and all products are made in the USA.

Binder Lift announces the launch of our new Trade-In program.

(See Full Press Release). With Binder Lift’s new Trade-In Program departments will be credited up to 100% of the original purchase price of the products they wish to trade-in. Binder Lift will donate the  traded-in product to Medical Teams International for distribution to departments in need of basic supplies. Binder Lift will credit up to 100% of the original purchase price towards a trade-in for a Binder Lift for any of the following products:

• Doty Belt
• Vetter Belt
• Smart Lift
• Other generic gate belts

If a department has a lifting product that is not listed above a credit still may be available. For a detailed list of available products and trade-in value contact Binder Lift directly at 855-239-5438 or email info@binderlift.com.

Binder Lift LLC provides caregivers with a Safer Way to Lift. Our patented torso wrap design product attaches 19-25 handles to the patients torso. Without having handles to grasp when lifting, caregivers are forced to do single member liftswhile ignoring proper lifting ergonomics. Protect your investment of power patient handling equipment by preventing injuries that happen before placing the patient on the stair chair or stretcher. Binder Lift is a family owned and operated company and all products are made in the USA.

QUALITY, SAFETY, & INNOVATION

Braun Industries, Inc. has been manufacturing custom, quality ambulances since 1972.
With an extensive dealer network serving customers throughout the country, Braun delivers hundreds of emergency vehicles each year. We manufacture eight top of the line ambulance models that are “Built For Life” and we look forward to custom building one for your organization!

CDO Squared, Inc. provides ambulance companies, assisted living/nursing homes and hospitals with leading-edge RCM (revenue cycle management) solutions and reporting. Our industry exclusive predictive analytic software solution gives healthcare providers a clear view into employee efficiencies and client workloads, so you can identify profitable and unprofitable runs. It literally turns a sea of data into data you can see. All this provides enhanced visibility of your operation helping you better manage your business for optimal efficiencies and profitability.

Download the 4 Things Every Ambulance Executive Should Know

Download the 7 Deadly Sins of Percentage Billing

Since, 1982 Cindy Elbert Insurance Services has been offering specialized insurance programs to protect ambulance transportation companies across the nation. With our established relationships with leading insurance carriers and our insurance knowledge of the ambulance industry we welcome an opportunity to create an insurance program that best protects your ambulance company. See our testimonials http://www.AmbulanceInsurance.com

The Coding Network provides four primary products: remote coding services (ongoing or temporary), coding compliance reviews, coding helpline services and documentation training. All of our coders and auditors are CAC certified and U.S. based. Our clients includes solo and national ambulance companies, healthcare systems, municipalities and billing companies.

Why Comstar?
Comstar Billing was created to provide EMS organizations with a tool that not only streamlines insurance and Medicare reimbursement process, but also maximizes an organization's ability to recover insurance dollars quickly. If you are providing ambulance services you are probably aware of the complexities Medicare and private insurers expect providers to navigate. Comstar eases the difficulties and reduces the overhead and costs associated with the billing process. Whether you manage an annual run volume of 500 or 100,000, Comstar has a solution for you.

Demers Ambulances is a North American leader in the design, manufacture and distribution of ambulances, and one of the largest firms of its kind in North America. Over the past 55 years, Demers Ambulances has sold more than 18,000 ambulances to customers in over 20 countries. Demers Ambulances is accredited ISO 9001:2008 and certified by Transport Canada and the USA DOT, by the National Truck Equipment Association (NTEA) in the USA within their "MEMBER VERIFICATION PROGRAM" and recognized as a "QUALIFIED VEHICLES MODIFIER" (QVM) by the Ford Motor Company and, approved up fitter for Mercedes Benz Sprinter Customer Assurance Program. Demers Ambulances meets the highest standards in the industry. To learn more about Demers Ambulances, visit http://www.demers-ambulances.com

ePro Scheduler is a workforce management software platform that serves as the hub for managing work schedules, daily time & attendance, certification tracking, closing out payroll, incident tracking, fleet maintenance, continuing education management, inventory management and so much more! Request a demo today to see how ePro Scheduler Plus can help streamline your organization's workflow, improve communication and save you time and money.

EMERGICON, LLC, based in Dallas, Texas was formed in 2006 to fill a need in the ambulance billing services industry by providing municipalities and private companies with a better solution for processing ambulance claims. EMERGICON has increased reimbursements for every one of our 100+ Texas clients. Learn how our services can help you.

Our team of professionals receives continuous training to maintain and improve quality, accuracy, and best-in-class customer service. Contact us today to learn more about how we can help your Texas EMS services company get better results.

EMS Survey Team automates Collection, Analysis, Reporting, and Benchmarking of patient satisfaction survey data for EMS agencies. Monthly and quarterly reports help EMS leaders improve care with: individual call analysis, performance metrics by medic, scoring office staff interactions, benchmarking to support funding requests and maintain/ expand relationships with governing bodies.

emsCharts is the leader in providing Electronic Patient Care (ePCR) software solutions to support public safety professionals both in the air and on the ground. Originally developed by medical and public safety professionals, emsCharts provides a fully integrated ePCR and Fire reporting system with an intuitive interface and HIPAA compliance infrastructure focused on a continuous commitment to program sustainability and growth. emsCharts is a wholly owned subsidiary of Golden Hour.

Founded in 1975, EXCELLANCE, INC. is one of the oldest and most respected manufacturers of emergency vehicles in the world. From its inception, the founders’ vision has been to produce the finest quality emergency medical and specialty vehicles available in the marketplace. These include premium quality modular ambulances, rescue trucks, hazmat units, command/communication units, and specialty vehicles. All vehicles feature a fully welded aluminum body and interior cabinetry built by craftsmen with AWS/ASE/EVT certifications. All vehicles are compliant with QVM, KKK-A-1882 and NFPA standards where applicable. Extensive warranties and an in-house remounting program provide a true long term investment.

Ferno is the global leader in pre-hospital emergency care solutions. We provide solutions in more than 150 countries and have partnered with EMS professionals to create a new vision for the delivery of emergency care. Visit www.fernoems.com or call 877-733-0911 to learn more and help us transform emergency care.

FirstWatch: Improve Performance, Improve Quality, Improve Results! FirstWatch customers have access to the real-time performance, operational and quality measure information they need, when they need it…viewable anytime, anywhere, on any device. Designed to seamlessly interface with your CAD, ProQA, ePCR, RMS, Billing or even Hospital ED data, FirstWatch reviews every record, in real-time, automatically!

Throughout its nearly 30-year history, Fitch & Associates (FITCH) has earned credibility by implementing innovative customized solutions in both the public safety and healthcare arenas. Specializing in emergency services, the Firm has consulted with over 1,000 communities in 49 U.S. states and in 12 countries. Projects have ranged from objective reviews, analysis and system design issues, procurement management, communications system design, productivity, and enhancement studies to detailed operational, financial, and transition management services. The Firm's resources provide expertise on matters as diverse as organizational psychology, accounting, economics, healthcare administration, public information and education, marketing research, emergency medicine, fire service administration, and law enforcement.

Genesis PULSE® enhances CADs so our customers can save time, money, property, and lives. PULSE simplifies dispatching, validates decisions and enables customers to see everything. PULSE is an all-in-one software tool featuring live vehicle tracking, weather, replay capabilities, reporting with analytics, partnerships, a mobile app with Waze integration, and much more.

Henry Schein, Inc. is the world's largest provider of health care products and services to office-based dental, animal health and medical practitioners. The Company also serves dental laboratories, government and institutional health care clinics, and other alternate care sites.

The Company offers a comprehensive selection of products and services, including value-added solutions for operating efficient practices and delivering high-quality care. Henry Schein operates through a centralized and automated distribution network, with a selection of more than 100,000 branded products and Henry Schein private-brand products in stock, as well as more than 150,000 additional products available as special-order items. The Company also offers its customers exclusive, innovative technology solutions, including practice management software and e-commerce solutions, as well as a broad range of financial services.

Life-Assist is one of the nation's largest distributors of emergency medical supplies and equipment. Since 1977, we've specialized in customer service, with customer satisfaction as our ultimate goal. You'll never talk to a computer when you call Life-Assist during business hours - only trained, knowledgeable, and friendly customer service representatives. We pride ourselves on responding to the ever-changing needs of the EMS professional, and constantly strive to stay informed about the current procedures and equipment used in the pre-hospital environment.

Logis Solutions provides reliable, intelligent decision support to help public safety, healthcare and non-emergent medical transport organizations better serve their patients and communities.

The winning combination of Malley ambulances provide enhanced safety and comfort. Our Crossover Ambulance on the Ram PorMaster and the Ford Transit offer the highest payload capacity of any Type ll in the industry (exceeding 2,300 lbs). Our innovative, contoured interior vastly increases the aisle width and total work space over a traditional straight wall construction. Our rugged, lightweight interior reduces operating costs by improving fuel economy and decreasing wear on chassis components. Malley patient transfer units and wheelchair accessible conversions provide the flexibility to cover a broad range of pre-hospital care transportation requirements.

MedEx Billing, Inc. is a full service EMS billing company focused on serving municipalities, private and commercial ambulance companies, fly car and aeromedical services. We have over 25 years of billing expertise and a reputation for highest returns with our Clients. All of our billing specialists are NAAC certified. We are a fully HIPAA compliant and insured business. MedEx is licensed as a Cloud PCR reseller and we offer competitively bundled packages for billing and ePCR services.

Established in 1986. MCA is exclusive to EMS billing with over 250 departments throughout five states. Focus on personalized care and excellent customer service has resulted in a 10 year client retention average. MCA’s continuous pursuit for excellence has evolved our business model to quickly adapt to industry changes and maintain high performance standards. Across our entire client base we see an average of 98.6% total revenue collection after adjustments. This means we collect on average 98.6% of all available insurance dollars.

Medix Specialty Vehicles, Inc. is a full line ambulance manufacturer located in Elkhart, Indiana. Founded in January 2001, we manufacture a world class ambulance exceeding customer expectations domestically and in the international market.
Medix Specialty Vehicles, Inc. is Ford QVM certified and an authorized final stage body modifier by General Motors, General Motors International Product Center and Mercedes Benz Sprinter products. This allows us to offer a wide array of vehicles that meet the demands of many different EMS providers. Our products are tested by an independent third party to meet current KKK-1822-F certification standards.

“Built to save…Priced to save more”

MRO empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). These solutions include a suite of PHI disclosure management services comprised of release of information, government and commercial payer audit management and accounting of disclosures. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. MRO additionally supports its clients’ current and future initiatives, including interoperability, meaningful use and health information exchange. To learn more, visit www.mrocorp.com.

NAAC provides premier training and education to ambulance, billing, coding and compliance professionals and field providers through its four certifications:
-Certified Ambulance Coder (CAC)
-Certified Ambulance Compliance Officer (CACO)
-Certified Ambulance Privacy Officer (CAPO)
-Certified Ambulance Documentation Specialist (CADS)

NAAC provides industry-specific training that gives EMS professionals a solid baseline of critical knowledge necessary to become well-informed, conscientious, compliant and proficient in their profession.

National Interstate is a leading provider of transportation insurance including a focus on the ambulance industry. Established in 1989, the company brings value to its customers through innovative products, exceptional customer service, aggressive claims handling, and proactive risk management services. National Interstate is rated “A” (Excellent) IX by A.M. Best Company, licensed in all 50 states and is proud to be recognized by Forbes as one of America’s Most Trustworthy Companies. We offer traditional insurance programs as well as a group rental captive, MEDIC, that is tailored to best-in-class ambulance operators.

We've wrapped our brains around one robust solution for your business.  Our Specialty?  Software designed to evolve with the Healthcare and First Responder industries!

With one login, you can easily manage all of your company's needs with the Ninth Brain software:

• Learning Management System – Upload courses, create exams, assign courses, track completions and more!  If you need education courses, we have an add-on library available that contains accredited courses for EMS, Nursing, Fire, and Safety.
• Credential Tracking – Track credentials, setup alerts for expiration, and manage CEs toward relicensing.
• Workforce Scheduling – Manage dynamic schedules, employee rotations, credential rule checks, employee bidding options, work status rules, leave management, time clock, and much more!
• Quality Improvement – Develop a process flow with incident investigation, risk assessments, debriefs, utilization reviews, chart reviews, and GAMUT metric collection.
• Forms/Checklists – Customize templates or create new to capture vehicle inspections, annual required skills, clinical rotations, new hire orientation, and many more!
• Employee Health – Oversee employee health events, immunizations, and injury/illness/exposure (with OSHA reportable templates).
• Communication Tools – Post important information via announcements, memos, discussion board, as well as gain access to the NBS Community to collaborate on industry topics with other Ninth Brain clients.
• Resource Center – Transfer documents/videos into the virtual filing cabinet and track reading assignments, manage your company directory, outside contacts, and safety data sheet information.
• Central Calendar – Schedule, communicate, and administer company meetings/outings or training events, manage rosters with wait list capability and record attendance for completion.
• Reporting – Leverage pre-defined templated reports, or create your own custom reports, to show compliance with accreditation requirements.

Including SUPERB CLIENT SUPPORT including training, webinars, and (gasp) real people!

**AAA Member Deal** - Use coupon code aaa10 to save 10% on any PWW Media publication

We know EMS from the inside out.

Legal and Consulting Services:
- Performing billing and coding audits
-Developing compliance programs
-Assessing HIPAA compliance
-Providing legal advice on business, compliance and employment matters

Innovative Products:
-Ambulance Compliance Program Toolkit
-Ambulance Service Guide to HIPAA Compliance
-HIPAA TV 2.0
-Ambulance Service Model Personnel Handbook

EMS Compliance Training and Education:
- Led by PWW attorneys and consultants, abc360 is the largest and most comprehensive education event for ambulance industry billing, coding and compliance professionals.
-NAAC courses, developed and taught by PWW attorneys and consultants, are recognized nationwide as the industry's most respected credentials for revenue cycle, compliance and privacy professionals and EMS practitioners.

Payor Logic helps EMS and billing companies find millions of dollars annually by providing solutions to uncover correct patient demographics and insurance coverage, including self-pay. Payor Logic has specific industry expertise in emergency medicine, ambulance transportation, laboratories, radiology, and hospitals. Payor Logic increases cash by delivering actionable data and workflow for maximum reimbursement and patient balance resolution.

PCG Health helps state and local health agencies achieve their performance goals. Our seasoned professionals and proven solutions help agencies to increase program revenue, cut costs, and improve compliance with state and federal regulations. From behavioral health cost reporting to public hospital rate setting, PCG Health offers a wide array of consulting services to help state and local health agencies operate more efficiently and improve service to the populations they serve.

Welcome to Savvik Buying Group

We’re glad you’re here! Our goal is simple: to provide you with the equipment, supplies, and services you need at the lowest prices in the industry. Your membership with the American Ambulance Association is also a membership to Savvik! All you need to do is hit “Join Us” on the website to get started.

The purchases you make through Savvik will count towards our revenue share program with the AAA. A portion of our revenue is directly donated back to our partner Associations through our Revenue Share program- which means you can support the American Ambulance Association while saving money!

With 15,000 members (and counting!) comes a lot of buying power.  We leverage this buying power to help save our members money.  Savvik creates national cooperative purchasing solutions on behalf of its member agencies. This includes public safety, government, education, and non-profit agencies nationwide. These cooperative contract opportunities save our members time and money by consolidating numerous individually prepared solicitations into one national, cooperatively shared process, exclusively made for our members to save money.

Savvik also has publicly bid contracts that our members can use to save time and money.  We put in hundreds of hours into each competitively bid process to make sure that each contract serves our members first. Savvik’s competitive bidding procedure ensures full and fair competition. Our contracts are legal to use in all 50 states. The vendors on our bids are trusted throughout the industry for the quality and dependability of their product. All Savvik Members can use our contracts completely free! There is no cost or obligation to use our services.

Stryker is dedicated to delivering best-in-class solutions for real industry issues. Our customers have saved injuries, money, and ultimately careers through the deployment of these proven technologies. As the industry leader in ambulance cots, stair chairs, and evacuation chairs, Stryker provides you the power to save.

EMS staffing issues, increasing call volume, decreasing reimbursement & budgets, apathetic community support and governmental leaders who don’t understand our needs. Sound familiar? As an EMS leader, you need to know how to manage and solve these problems in your EMS agency.

As some of the most sought-after EMS consultants, we coach our clients that creating a positive community image through effective marketing is the first step towards getting the recognition and funding you deserve. Conducting an assessment of your EMS system to insure that it’s operating at peak performance is the next step. The Holdsworth Group EMS consulting & ambulance consulting team is here to help. You also need access to state-of-the-industry information that you can immediately put to use in your agency. Get access to our complimentary, monthly newsletter “LEAD EMS!” now by filling out the form on the top, right-hand corner. We’ll instantly send your first issue by email.

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Supplier of EMS seating, cushions and bases.

UFMS, Inc. provides full service receivable management outsource programs that satisfy the entire spectrum of account billing and collection activity. Utilizing the most modern forms of data, communication, and information resources available in the current market, we continually maintain contact with your customer, your management staff, and simultaneously provide instant access through our HIPAA compliant internet access portals.

Service, security, access, professional customer contact, electronic claims filing, certificate of medical necessity printing and tracking, recurring claims management, real time access to claims and reports, and ongoing HIPAA compliance review are all an integral part of our outsource billing management through Customer Service Center, Inc.

To fully resolve all of your receivable needs, those few accounts that are not satisfied through our billing processes can be electronically dropped into our collection management programs provided through United Collection Service, Inc. Continued professional customer care is job one, all the while recovering the maximum amount of receivables through systematic contact methods, including telephone, scripted messaging programs and dunning letter programs shown to be statistically productive through years of testing and perfecting.

VLI Tech, the creators of EMSAnyware, brings you real-time data integration, web-based trip creation from facilities for your CAD, analytics and live display of your system on our mobile applications. We are a complete technology solution that can also host your CAD in our cloud. We have over 200 concurrent CAD seats active from customers using ESO, Logis and Zoll.

WSEMS is pleased to offer billing services to other emergency service organizations. We charge a fixed rate per bill with no hidden charges or percentages and offer a proven record of success. In addition to our internal audit process, all WSEMS billing activity is audited by an outside accounting firm on an annual basis. Our dedicated billing staff works with payers to assure appropriate reimbursement for prehospital care. You benefit from the same services that WSEMS uses internally to guarantee our financial stability. Please call for billing details and compare our A/R days and “turn around” times.

Wittman Enterprises is an EMS Billing Specialist providing individualized and industry-leading billing, follow-up, and collection programs designed to ensure that EMS providers are reimbursed in a timely manner for their services.