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On Demand | A Hill Worth Climbing: Lessons Learned from Implementing New EMS Technology

Regular Price: $199.00
Member Price: $0.00
Your Price: $199.00

Recorded June 21, 2023 | Speakers: Alicia Keaton, Sam Brown and Gil Glass

The EMS landscape has endured dramatic changes over recent years. Agencies today are faced with staffing and employee turnover, increasing call volume, and change reimbursement requirements. As a result, they’re forced to find ways of doing more with less. Leveraging the powers of technology is a great answer to this challenge, but technology alone can only go so far. Organizational change is also needed to successfully implement that technology, make the most of agency resources and keep up with evolving demands. Not an easy feat for EMS, but a worthwhile one.

In this webinar, our panel will focus on how they have implemented technologies from CAD to billing systems. We will discuss lessons learned not just about technology selection, but also about the impacts on the people and the processes that support them. We will talk about what went right, what went wrong, and key takeaways to help your agency embrace change and overcome implementation obstacles.


  • Alicia Keaton, Director of Patient Accounts at Emergent Health Partners
  • Sam Brown, Chief Operating Officer at ESO
  • Gil Glass, CEO at Logis Solutions

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