Format: E-Guide | Free to AAA Members

About This Resource Guide
Artificial Intelligence (AI) is rapidly transforming healthcare, and Emergency Medical Services (EMS) is no exception. From patient care documentation and quality improvement to scheduling, billing, cybersecurity, workforce management, and clinical decision support, AI technologies offer significant opportunities to improve efficiency and enhance operations. At the same time, these technologies introduce important legal, ethical, operational, and privacy considerations that every EMS agency must carefully evaluate.

This resource guide is designed to provide EMS leaders, medical directors, compliance professionals, HR personnel, and operational managers with a practical framework for understanding the opportunities and risks associated with AI in the EMS environment. Rather than advocating for or against the use of AI, this guide identifies the critical questions organizations should consider when evaluating AI technologies, developing policies, protecting patient privacy, complying with evolving laws, and maintaining the public’s trust. Throughout the guide, readers will find practical considerations, best practices, and operational insights intended to support thoughtful decision-making as AI continues to reshape the future of EMS.