It’s 0200, you get “that call”… do you know what to do? When we experience low-frequency, high-consequence events in our industry, leaders can find themselves struggling to navigate what is often uncharted and challenging territory. Responding effectively to the complexities of high-impact events requires a multi-faceted, multi-disciplinary, comprehensive, and collaborative approach to maximize the potential for healthy recovery.

The Leadership Incident Fortification Training (LIFT) Institute is a brand new program for emergency medical transport providers, developed by the Association of Air Medical Services (AAMS) and the Oglebay National Training Center to provide air and ground leaders with a foundational skillset to effectively manage crises. Adverse clinical events, air and ground vehicle crashes, high-impact, sentinel events or other crises can make or break individuals and organizations. This institute aims to arm leaders with the tools and resources necessary to manage events in a way that minimizes damage and maximizes learning by addressing key concepts on the continuum from risk mitigation to preparation to response and recovery.Successful completion of the program will provide medical transport leaders with the foundational skills and resources to assist with:

• Increased Organizational Resiliency in the Face of High-Impact Events
  Promotion of healthier individual and organizational recovery post-event.
• Increased Staff Engagement and Reduced Staff Turnover
  Leaders prepared to manage high-impact events in a manner that is effective, empathetic and professional maximize their ability to retain staff and build trust.
• Maximizing Learning to Mitigate Future Risk
  Creation of a culture of psychological safety to promote an environment conducive to learning and process improvement.
• Reduced Lost Operational Days
  Leadership will have a clear response strategy in place that will address the needs of the people, the program, and the community in a clear concise manner, resulting in an effective return to service strategy.
• Reduced Risk of Legal Action
  Leadership will have demonstrated advance preparation and response parameters that allow the organization to avoid missteps that generate legal risk.
• Reduced Short- and Long- Term Expense
  Managing these incidents effectively may result in decreased short- and long-term costs for the organization.

Leaders who have experienced one or more incidents recognize that no incident is like another. Learning from the knowledge within the industry builds collective wisdom for the entire community; better preparing us for future incidents and helping us to better support our teams before, during, and after such incidents.LIFT graduates will carry the Leadership Incident Fortification Team-Certified or LIFT-C certification for 3 years. 

TOPICS

• Crisis Communications & Public Information
• Human Aspects of Stress & Survivor Care
• Psychological First Aid, Peer Support and CISM
• Transport Provider Preparedness (TPP)
• Leadership Incident Considerations (insurance, legal, HR)
• Incident Command Structure/Nomenclature
• Investigation Principles (state, DOT, federal, OSHA, NTSB, NHTSA)
• Line-of-Duty Death, On-Duty Death, Legacy Deaths
•  The Federal Public Service Officer Benefit (PSOB) Program and Alternatives
• Funerals, Commemoratives, Honors, Tributes, and Traditions
• Honor Guard Principles
• National-International Support & Honor Organizations and Resources

Discussions will include PAIPS, tool kits, checklists, resources and case presentations, scenarios, and tabletop/capstone simulation experiences.TUITION, ROOM & BOARD

Package includes:  Tuition, 5 nights lodging, 5 buffet breakfasts, 4 buffet lunches, 3 buffet dinners, 1 plated dinner for Graduation, continuous coffee breaks, 5 beverage tickets, and all taxes and gratuities.DRESS CODEBusiness casual is the accepted dress code during the program, including the Thursday Banquet and Graduation Ceremony.