Life-Assist is expanding its national footprint with a new distribution facility in Charlotte, North Carolina strengthening our ability to deliver emergency medical supplies and equipment to First Responders across the United States. 

This strategic East Coast expansion improves shipping speed, enhances product availability, and reinforces our commitment to EMS agencies, Fire Departments, and Law Enforcement who depend on reliable supply delivery every day.

Faster Delivery of Emergency Medical Supplies Across the U.S.

With distribution centers now in California, Kansas, and North Carolina, the Charlotte facility enables 1–2 day shipping across the continental United States, helping First Responders access critical EMS supplies and medical equipment faster.

Whether responding to emergencies, restocking essential gear, or preparing for large-scale incidents, dependable delivery timelines are essential and this expansion ensures greater speed and consistency nationwide.

As CEO Bryan Holliday shared:

“Expanding to the East Coast allows us to reduce product delivery timeframes, improve efficiency, strengthen product availability, and deepen our commitment to the heroes who count on us every day.” 

Expanding Customer Support for First Responders

The Charlotte facility is more than a distribution center, it also includes a dedicated Customer Care team to extend live support hours.

At Life-Assist, we believe service should be personal. When customers call, they speak directly with knowledgeable team members, no automated systems, no phone trees. This direct support ensures faster answers, better service, and a smoother experience for EMS professionals in the field.

Supporting First Responders with an Ownership Mindset

As an employee-owned company, Life-Assist operates with a strong ownership mindset focused on long-term relationships, operational excellence, and meaningful support for the First Responder community.

This expansion reflects our continued investment in both infrastructure and service, ensuring we can meet growing demand while maintaining the high standards our customers expect.

• Faster access to EMS supplies and emergency medical equipment
• More reliable nationwide delivery timelines
• Extended customer service hours with real, knowledgeable support
• Improved product availability across all regions

The Charlotte, North Carolina facility is part of a phased rollout, with a formal grand opening and full operational launch to be announced in the coming months. 

As Life-Assist continues to grow, our focus remains the same: delivering the products, service, and reliability First Responders depend on every day.

About Life-Assist

Life-Assist is a national, employee-owned distributor of emergency medical supplies and equipment serving EMS, Fire Departments, and Law Enforcement agencies, across the United States. Since 1977, Life-Assist has been committed to supporting First Responders with dependable products, exceptional service, and relationships built on trust. https://www.life-assist.com/