Tag: Missouri

Cape County Private Ambulance Service in 2020

Cape County Private Ambulance Service
Cape Girardeau, Missouri
61 Staff | 14 Quarantined in 2020

Cape County Private Ambulance was founded in 1968, responding to 911 emergencies and non-emergencies, transporting patients, and helping the community of 79,000 in 425 sq. miles of Cape Girardeau County Missouri. CCPA has 60 + full time and part time employees. We operate both ALS and BLS ambulances and crews. We provide emergency medical dispatch services taking calls from 3 separate 911 PSAPs.

To say 2020 has been an interesting and challenging year is really an understatement. We did not see a significant decrease or increase in call volume however the type of calls did take on a new look. We became quite proficient in donning and doffing our required PPE. Staffing and safety compliance began to take up more time and energy! We all learned to adapt to new ways of simply living and working in the COVID-19 environment. We volunteered to help with testing at several locations, and took PPE to facilities running short on the ever-important protective equipment. We had employees help with contact tracing through our local County Health Department. Overall, we felt the new normal never actually settled and each day brought different situations. Through all of this, we maintained our professional attitude and led by example in our profession. As difficult as this pandemic has been, we feel that our best was showcased in the health care arena. We hope to see an end to COVID-19 and will be ready to assist our community with whatever needs to be done to return to a virus free environment.

40 Under 40: Craig Boschert (St. Charles County Ambulance District – St. Peters, MO)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession.
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Craig Boschert
Deputy Chief of Operations
St. Charles County Ambulance District
St. Peters, MO

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Nominated by: Kyle Gaines (St. Charles County Ambulance District – St. Peters, MO)

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Biography:

A lifelong resident of St. Charles County, Craig Boschert has spent more than two decades providing assistance to those in need. Craig’s history of public service started in 1998 when he began volunteering with Orchard Farm Fire Protection District. Three years later, Craig earned his Paramedic certification at St. Louis Community College, and began a career with St. Charles County Ambulance District (SCCAD) shortly thereafter. In 2008, Craig was promoted to Battalion Chief – a role that enabled him to mentor dozens of new Paramedics entering the SCCAD system. Four years ago, a retirement among the District’s leadership team led to Craig’s promotion to Deputy Chief of Operations. In this role, Craig works closely with Platoon and Battalion Chiefs to ensure that each of the Ambulance District’s Paramedics are developing and promoting best practices so that the mobile healthcare provided exceeds expectations.

Craig has been married to his wife, Renee, for more than a decade. The couple resides in Orchard Farm with their sons, Caleb and Curtis.
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Reason for Nomination:

Craig Boschert began his career with St. Charles County Ambulance District (SCCAD) nearly two decades ago as a volunteer EMT, providing care and comfort to friends and neighbors in the rural communities of the District’s service area. While volunteering, Craig opted to turn his desire of helping others into a career, earning his Paramedic license and joining the SCCAD team full-time in 2002. Through the years, Craig has proved himself as a strong clinician, staunch patient advocate, and capable leader. In 2008, Craig was promoted to Battalion Chief – a role that has enabled him to mentor dozens of Paramedics throughout the years.

Though past achievements as a Paramedic and Battalion Chief are noteworthy, those undertaken since his promotion to Deputy Chief of Operations are what truly showcase Craig as a forward-thinking leader within our industry.

Craig’s ascent to Deputy Chief occurred in 2016 and came at a pivotal time in the District’s history. Call volume was rising steadily with no signs of slowing. In order to keep response times short amid significant projected growth over the next decade, the District would need to add numerous stations and vehicles at planned intervals. Craig was charged with developing a 10-year operation plan for the organization, and with assistance from his team developed a robust capital improvement framework. Craig spared no detail, gathering information from a variety of sources to chart planned neighborhoods, commercial developments, roadways, and population centers that would eventually contribute to call volume. Thanks to his foresight, District leadership was provided with a comprehensive snapshot of the next decade that enabled leadership to clearly communicate the forthcoming needs to our community when asking for their approval to issue bonds for the project.

In addition to capital needs, Craig is also responsible for ensuring that work force needs are addressed. SCCAD’s 48-hour shift staffing model requires that six full-time paramedics be promoted from our part-time non-emergency transfer division when a new 911 truck is added to our fleet. Craig is thoughtful in his timing, working closely with transfer leadership to ensure that an addition will not create trickle-down staffing challenges. Though new emergency division employees have typically been with SCCAD as transfer division paramedics for approximately two years at the time of their promotion to full-time, Craig provides a thorough orientation, clearly conveying the expectations of their new role within our organization.

As a senior leader, Craig never loses sight of the fact that SCCAD must take great care of its team in order to be successful. In recent years, the effects of post-traumatic stress, compassion fatigue, and secondary trauma have been well-documented among first responders. For too long, individuals in our line of work pushed aside troubling experiences, simply moving on to the next call. Craig has been an instrumental part of bringing about a culture change here in St. Charles County. When crews respond to challenging calls, Craig is often at their station within short order to check on them. Craig immediately arranges Critical Incident Stress Debriefing not only for our staff, but for any others involved in the call. Craig has worked together with our human resources team to ensure employees are aware of counseling and other programs available to them, and most recently, championed the development of an employee-led Peer Support Committee.

Since assuming the role of Deputy Chief, SCCAD has faced several significant operational events. Most have been weather-related, and each time, Craig works diligently with others on our team to ensure that our community is protected, no matter how long the hours. Most significantly, our region faced historic flooding in 2019, with access to one rural town completely cut off. Working closely with our Deputy Chief of Special Operations, Craig developed a plan to staff the “island” 24/7 to ensure residents had access to emergency care if the need arose. For over 60 days, SCCAD’s Urban Search and Rescue Task Force staffed the community of Portage Des Sioux, transporting patients out by boat if the necessary. The conditions were less than ideal but strong leadership and teamwork made the operation a success.

Though his workload SCCAD is substantial, Craig makes time to give back to the community he serves. Most notably, Craig has been heavily engaged in the St. Charles County CAPS (Center for Advanced Processional Studies) program, hosting groups of high school students for half-day sessions at our stations. Craig covers a wide array of topics with the students who are leaning towards careers in the health field, providing an exhaustive overview of our industry and organization. Students leave Craig’s sessions with a new outlook on EMS, and several have even enrolled in the District’s EMT training course.

Including his time spent as a volunteer firefighter, Craig Boschert has dedicated more than 20 years to serving St. Charles County. The programs and practices Craig has worked tirelessly to put in place will serve our organization and community well for decades to come, and SCCAD is proud to nominate him for the American Ambulance Association’s 40 Under 40.

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View all of the 2020 Mobile Healthcare 40 Under 40 Honorees

2017 AMBY Winner: St. Charles County Ambulance

St. Charles County Ambulance Named 2017 AMBY Award Winner

Contact: Jessica Marvin
Telephone: 703-610-9018
Email: jmarvin@ambulance.org

Washington, DC– McLean, VA — The American Ambulance Association (AAA) has named St. Charles County Ambulance a recipient of the 2017 AMBY Award in the Community Impact Program category. Each year, the AMBYs highlight excellence in EMS and the ingenuity and entrepreneurial spirit that epitomize AAA members.

St. Charles County Ambulance is being recognized with an AMBY Award for the community impact program they developed to combat the opioid epidemic in their region. Their efforts began with a public awareness campaign and evolved into a robust effort focusing on three core areas: public education and awareness, referral and treatment, and training/resources for patients and families struggling with addiction.

Representatives from St. Charles County Ambulance will receive their AMBY at the AAA Awards Reception during the 2017 Annual Conference & Tradeshow in Las Vegas.

The mission of the AMBY Awards is to showcase creativity and innovation in the ambulance industry by fostering a culture of collaboration, cooperation and a passion for excellence in patient care. For additional information about the AMBY Awards or how to submit a nomination for next year, visit https://ambulance.org/amby-awards/

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About the American Ambulance Association
Founded in 1979, the AAA represents hundreds of ambulance services across the United States that participate in emergency and non-emergency care and medical transportation. The Association serves as a voice and clearinghouse for ambulance services, and views pre-hospital care not only as a public service, but also as an essential part of the total public health care system.

AAA Mission Statement
The mission of the American Ambulance Association is to promote health care policies that ensure excellence in the ambulance services industry and provide research, education, and communications programs to enable its members to effectively address the needs of the communities they serve.

2017 President’s Award

Contact: Jessica Marvin
Telephone: 703-610-9018
Email: jmarvin@ambulance.orgg

AMERICAN AMBULANCE ASSOCIATION HONORS DR. JOHN RUSSELL AND PAUL MAIN WITH THE 2017 PRESIDENT’S AWARD

Washington, DC– McLean, VA — The American Ambulance Association (AAA) is proud to award Dr. John Russell and Paul Main with the 2017 President’s Award.

The President’s Award is given by the President of the AAA to volunteer leaders who have shown commitment to the advancement of the AAA above and beyond the call of duty. This year the two outstanding volunteers represent tireless work on behalf of the AAA.

Dr. Russell, of Cape County Private Ambulance is being recognized for his ongoing support of AAA’s programs and leadership on clinical and ambulance service standards. Mr. Main, of American Ambulance of Visalia, has achieved this honor for his dedication and service to AAA’s Government Affairs programs.

AAA President Mark Postma noted, “Dr. Russell and Mr. Main epitomize the spirit of the President’s Award through their steadfast work on behalf of the AAA . We are proud to celebrate their contributions and achievements to the AAA and our industry by presenting them with the President’s Award for 2017.”

Dr. Russell and Mr. Main will be presented with the President’s Award at the AAA Annual Conference and Tradeshow Awards Reception on Tuesday, November 14, 2017. This event is the premier event for leaders in the ambulance industry, featuring world-class education, networking, and cutting-edge technology.

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About the American Ambulance Association
Founded in 1979, the AAA represents hundreds of ambulance services across the United States that participate in emergency and nonemergency care and medical transportation. The Association serves as a voice and clearinghouse for ambulance services, and views prehospital care not only as a public service, but also as an essential part of the total public health care system.

AAA Mission Statement
The mission of the American Ambulance Association is to promote health care policies that ensure excellence in the ambulance services industry and provide research, education, and communications programs to enable its members to effectively address the needs of the communities they serve.

American Ambulance Association Announces 2017 AMBY Award Winners

The American Ambulance Association is proud to announce the recipients of the 2017 AMBY Awards. The AMBYs highlight excellence in EMS and the ingenuity and entrepreneurial spirit that epitomize AAA members. The mission of the awards is to showcase creativity and innovation in the ambulance industry by fostering a culture of collaboration, cooperation and a passion for excellence in patient care. This year’s awards will be presented at the Annual Conference & Trade Show Awards Reception on Tuesday, November 14, 2017. Please join us in congratulating our 2017 winners!

Community Impact Program

NorthStar EMS, Inc.
St. Charles County Ambulance District

Employee Programs

MEDIC EMS Agency (North Carolina)

Quality Improvement Programs

MEDIC EMS Agency (North Carolina)

Public Relations Campaign

Medic Ambulance Service, Inc. (California)
Sunstar Paramedics

Other Programs

Porter EMS

Learn more about the AMBYs.

2017 AAA Award Winners Announced

The American Ambulance Association is proud to announce this year’s award winners. Awards will be presented at the AAA Annual Conference & Trade Show Membership Meeting on Tuesday, November 14, 2017. Please join us in congratulating this year’s winners!

J. Walter Schaeffer Award

Mark Meijer, Life EMS Ambulance
The J. Walter Schaeffer Award is given annually to an individual whose work in EMS has contributed positively to the advancement of the industry as a whole. Mark Meijer has achieved this through his many years of commitment and service to the ambulance industry.

Robert L. Forbuss Lifetime Achievement Award

Fred Della Valle, AMR Connecticut
The Robert L. Forbuss Lifetime Achievement Award is named in honor of the first Executive Director of the American Ambulance Association. It recognizes a volunteer leader who has made a significant long-term impact on the association. Fred Della Valle has achieved this through his decades of service, commitment, and dedication to the AAA and its members.

President’s Award

Dr. John Russell, Cape County Private Ambulance
Paul Main, American Ambulance of Visalia
These awards are bestowed by the President to volunteer leaders who have shown commitment to the advancement of the AAA above and beyond the call of duty. This year, the two outstanding volunteers represent tireless work on behalf of the AAA. Dr. Russell is recognized for his ongoing support of AAA’s programs and leadership on clinical and ambulance service standards. Paul Main has achieved this honor for his dedication and service to AAA’s Government Affairs efforts.

Distinguished Service Award

Jamie Pafford-Gresham, Pafford EMS
Shawn Baird, Woodburn Ambulance Service
The American Ambulance Association is proud to award Jamie Pafford-Gresham and Shawn Baird with the 2017 Distinguished Service Awards. Jamie Pafford-Gresham and Shawn Baird have achieved this distinction through their dedication, passion, and commitment in support of AAA’s Legislative Priorities.

2017 Affiliate of the Year

REV
The American Ambulance Association (AAA) is proud to award REV with the 2017 Affiliate of the Year Award. REV has achieved this honor through their support of AAA’s programs and services including our 2017 Legislative Priorities.

EMS Partnership of the Year

James D. Green
National Institute of Occupational Safety and Health
Centers for Disease Control and Prevention
The EMS Partnership of the Year Award is given to an organization or individual whose collaboration with the AAA enhances educational programs, legislative priorities, and/or member benefits. James D. Green and NIOSH have achieved this honor through their commitment to ambulance vehicle and personnel safety standards.

EMS Innovation Award

Savvik Foundation
Savvik Foundation is honored with a special EMS Innovation Award for its commitment to supporting the future of emergency medical services through their grant program.

Spotlight: SSM Health Cardinal Glennon Children’s Hospital STARS Program

The Special Needs Tracking & Awareness Response System (STARS), was founded just over two years ago at SSM Health Cardinal Glennon’s Children’s Hospital in St. Louis, Missouri. The team at Cardinal Glennon realized that they needed to do something to address the growing number of children in the U.S. with special health care needs, many of whom are at a higher risk for repeated ambulance transports.

As an EMT for over 18 years, Patricia Casey, the Missouri Coordinator of the STARS Program, knows how intimidating it can be for a first responder to walk into a home that in many ways may look like a hospital room. Children with special health care needs can require many different types of in home medical equipment that first responders are often not familiar with. The STARS Program aims to make the job of the first responders easier while making children with medical needs and their parents more comfortable with ambulances in case they need to be transported in one.

Cardinal Glennon works with local ambulance districts to enroll children with special medical needs in that district’s STAR Program. Once a child is registered in STARS, they are given a unique patient identification number and a home visit is scheduled with the patient and their family to compile pertinent medical history. Participating ambulance companies then create a book with all of the stars in their area so that their first responders have access to the medical information on the go. If a STAR needs to be transported, their caregiver can relay their STAR number to the dispatcher who will then let the first responders know. First responders can then look up crucial medical information about the STARS patient, so they can be better prepared when they arrive on scene.

Knowing that many medical devices in the homes of the STARS may be foreign to first responders, Cardinal Glennon’s staff provides free necessary trainings all around Missouri and now Illinois. Shelby Cox works as the Team Lead for EMS outreach, and Josh Dugal, RN, is the EMT-P STARS Coordinator for Illinois. Together with Casey, they help keep the program running smoothly. Each participating ambulance company appoints a STARS coordinator on their staff who will make biannual home visits and make sure the STARS medical information is up to date. Cardinal Glennon also sets up regular opportunities for STARS to visit their local first responders. Giving STARS the chance to get familiar with an ambulance and their local first responders prior to a medical emergency has been proven to help out both parties when an emergency occurs.

A paramedic who has responded to STARS calls explains that “the STARS system permitted me to have advanced medical knowledge before I walked through the door. There was no time lost backtracking to learn the patient’s history or baseline in the midst of a chaotic scene”. In addition to helping the first responders, the STARS program has been a huge reassurance to the parents of STARS whose children may often need medical assistance.

To learn more about Cardinal Glennon’s STARS program, visit their website or check them out on Facebook. Also check out Patricia Casey’s Article on the STARS Program which includes testimonials from both parents and first responders who have participated in the program.
Thanks to the entire team at Cardinal Glennon for your great work!

Do you know of other innovative programs being run by ambulance services? Share with the AAA so that we might feature those programs on the AAA Blog as well.

Spotlight: David Tetrault

David Tetrault
Farmington, MO, USA
Administrator/CEO, St. Francois County Ambulance District
Director, AAA Board, Region 4

Tell us a little about yourself, please.

I grew up in Jennings, Missouri, a small town in St. Louis County. I’m the baby of six kids—four brothers and a sister. I am very proud of my twin girls who just graduated from high school while simultaneously completing their associates degrees. They are now off to college to Rolla, Missouri, to finish their bachelors degrees. In addition to sharing time with my family and friends, I enjoy softball, camping, swimming, tennis, and walking.

How did you come to work in the industry? How long have you been involved?

David with some of his staff at a recent AAA workshop.
David with some of his team at a recent AAA workshop.

Years ago I was involved in part of the law enforcement arena called “Police Explorers”, primarily because my brother was a police officer. From there, I progressed through many different facets of law enforcement. The one thing that sticks out in my mind is that every time I was involved in an incident including a sick person or trauma, I really felt as if I would filling my calling. I could calm people and make them feel better, even when at that point I had only first responder training.

I have been involved with EMS for more than 30 years now, from my early days as a dispatcher, then up the ranks to Training Officer, then Manager, and now CEO/Administrator here in St. Francois County.

What do you enjoy most about your job?

I enjoy working with the public, people in our community, and my staff. They are my second family.

What is your biggest professional challenge?

Dealing with the younger spirited individuals coming into the world of EMS. Understanding the different challenges in funding, retention of our employee’s, the right mix of people and balancing the good/bad at the same time.

Making sure the Emergency Medical Services is not the forgotten one in the mix of Fire and Police. We all have a very important roles and the same amount of responsibility.

What is your typical day like?

My day typically starts with putting out fires and finishing my to do list from the previous day. Having 24/7 responsibility for a large program has its ups and downs—including sometimes getting called into work in the middle of the night. By sunrise, I have usually been up and on the highway for several hours. During typical office hours, I attend meetings and handle projects, budgeting, scheduling, and other tasks that need to be completed to keep our service operating. I also address any concerns or needs of the board of directors.

How has participation in AAA membership and advocacy helped your organization?

The American Ambulance Association has bridged the gap for me in my role as a service Administrator/CEO. AAA has many valuable resources, and provides me access to a vast network of ambulance services across the United States. My fellow AAA members as well as staff are always available to answer questions.

AAA has been the leader in ambulance services resources for many years, and they continue to strive to be the best in everything they offer. I enjoy the daily updates, and feel that the work AAA does with benchmarking and standands forms the backbone of the industry. The American Ambulance Association is truly a leader for EMS.

 

Spotlight: Daniel Cavin

Daniel Cavin
Saint Louis, Missouri, USA
Director of Paramedic Education, IHM Academy of EMS

Tell us a little about yourself.

I was born and raised here in a suburb of St. Louis, Missouri to Dennis and Cindy Cavin. I was the youngest of three with an eldest brother, Scott, and sister, Meghan. My parents have since divorced, but we all still have a very close knit relationship that is vital to all of us. I am married to my beautiful wife, Stacy, who gave me a lovely daughter, Ariya Shae Cavin.

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