EMS Week Featured Service | Acadian Ambulance

Acadian Ambulance Lafayette, Louisiana Facebook | Twitter Meet Acadian Ambulance Acadian Ambulance Service began operations in September 1971 in Lafayette, Louisiana. Over the past 49 years, our company has expanded to include health, safety, security and transportation services. Acadian Companies, which comprises Acadian Ambulance, Acadian Air Med, Executive Aircraft Charter Service, Acadian Total Security, National EMS Academy and Safety Management Systems, has grown to employ nearly 5,000 employees across the United States. Acadian Ambulance currently operates in more than 70 parishes and counties spanning Louisiana, Mississippi, Tennessee and Texas, providing service to more than 21 million residents and covering almost 60,000 square miles. Our medical fleet includes more than 600 ground ambulances, vans, ambulance buses, helicopters and fixed-wing airplanes. We provide emergency and non-emergency, helicopter and fixed-wing medical transport, mobile healthcare, community event support and contracted event standbys at venues including the Mercedes-Benz Superdome in New Orleans, Minute Maid Park in Houston and FedEx Forum in Memphis. The Acadian Ambulance COVID-19 Response When COVID-19 cases began rising in Louisiana, Acadian Ambulance was immediately on the front lines, transporting suspected patients and working to protect employees from exposure. We have worked hand-in-hand with other EMS agencies and first responders throughout our (more…)

NBC Nightly News | EMS workers speak out from front lines of coronavirus crisis

On April 15, NBC nightly news profiled the front line COVID-19 response in a segment featuring members Acadian Ambulance, Empress EMS, Medstar (MI), and the Fire Department of New York. Thank you to Lester Holt and Stephanie Gosk for sharing mobile healthcare’s value and perspective during the pandemic. Emergency responders, used to trauma and danger, say it’s impossible to get used to their new reality during the coronavirus pandemic. “You’re coming to work to deal with death all day,” one New York EMS worker says.

Webinar Materials & FAQ: Claims Guidance for COVID-19

Webinar: How to Best Document and Track Claims Related to COVID-19 Recorded: Thursday, March 26th | 12:00pm Eastern View On-Demand Recording View PPT Slides FAQ of unanswered webinar questions: Is the idea that the ET3 model will be pushed to all ambulance companies or only previously selected participants? The request into CMS and leadership during the declared public health emergency is to allow all ambulance providers and suppliers to transport patients or treat in place based upon the concepts outlined in the Emergency Triage, Treatment and Transport model as defined by CMMI’s release last year. While we wait for finalization of the ET3 protocols, will billing be allowed retroactively? If CMS follows other waiver provisions that they have been approving, then we would expect the waiver to be retroactive. However, that will be clearly identified when and if the final waiver is approved. Asbel spoke about Telehealth medical necessity, which we assume applies to the QHP.  Neither CMS nor the MAC has provided any guidance regarding MN guidance for the ambulance that is facilitating the telehealth.  CMS ET3 FAQ provides a non-answer. Can you advise? You will need to understand the nuances around telehealth and what Medicare requires as a (more…)

40 Under 40: Corey Chapman (Acadian Ambulance Service – Lafayette, LA)

40 Under 40 nominees were selected based on their contributions to the American Ambulance Association, their employer, state ambulance association, other professional associations, and/or the EMS profession. ____ Corey Chapman Director of Revenue Cycle Acadian Ambulance Service Lafayette, LA ____ Nominated by: Rachel Harracksingh ____ Biography: Corey Chapman has worked at Acadian Ambulance Service since 2013. Corey has a Bachelor’s Degree in Behavioral Science and a Master’s Degree in Business Administration from the University of Louisiana Lafayette. In addition to his work at Acadian, Corey is also a Board Member for the American Cancer Society of Louisiana and the Junior Achievement of Louisiana. Coey is passionate about patient care and moving the EMS industry forward. ____ Reason for Nomination: Corey Chapman is passionate about process re-engineering and improvements. During his tenure at Acadian Ambulance Service over the past six years, Corey has provided project management leadership around contracts, membership and corporate compliance initiatives. Corey was promoted in January to Director of Revenue Cycle where he leads a team of approximately 200 employees. ____ View all of the 2020 Mobile Healthcare 40 Under 40 Honorees

2019 AMBY Award Winners Announced

The American Ambulance Association is proud to announce the recipients of the 2019 AMBY Awards. The AMBYs highlight excellence in EMS and the ingenuity and entrepreneurial spirit that epitomize  mobile healthcare. The mission of the awards is to showcase creativity and innovation in the ambulance industry by fostering a culture of collaboration, cooperation, and a passion for excellence in patient care. This year’s awards will be presented at the Annual Conference & Trade Show Awards Reception on November 5 in Nashville. Please join us in congratulating our 2019 winners! Clinical Outcome Program Medic Ambulance Service Inc. CPR Initiative Community Impact Program Advanced Medical Transport CPR Race to the Top American Medical Response (Manchester/Nashua, NH) Safe Station Project Sunstar Paramedics Health & Safety Fair Employee Programs American Medical Response (Buffalo, NY) Recruitment/Training Program Northstar EMS, Inc Medical Director Engagement Through Technology Public Relations Campaign Acadian Ambulance Service Hometown Hero Initiative Mecklenburg EMS Agency Bystander CPR Initiative With Pulsepoint Once again, join us in celebrating the 2019 winners! Learn more about the AMBYs.

 Debut of Unit 68 Film Ft. Acadian Ambulance

Unit 68 premiered worldwide on YouTube today. The short film was written and directed by David K. Jarreau, a Paramedic with Acadian Ambulance Service, and features an Acadian ambulance. The film depicts a young boy, Mack, and his experience with a mysterious ambulance that forever changes his life. The film is loosely based on real-life experiences faced by Unit 68 In Baton Rouge, LA. Jarreau stated on Baton Rouge’s Local 33 news that part his motivation to create this film was to address today’s shortage of EMS personnel. He hopes that the film will inspire young viewers to aspire to careers in EMS. Watch the video above, or on YouTube....

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Hurricane Harvey: JEMS-AAA Adopt-An-EMS-Family Program

EMS professionals selflessly serve their communities each day. But even the most capable healthcare providers sometimes need a little help themselves, especially in the face of a natural disaster. AAA has partnered with JEMS to assist EMS families severely impacted by Hurricane Harvey in Texas and Louisiana via the “Adopt-an-EMS-Family” program. Established in August 2005 in the aftermath of Hurricane Katrina, the program is empowers EMS agencies, their staff, and other participants to provide direct, personal support to EMTs, Paramedics, Dispatchers, and other EMS professionals who were significantly affected by a large-scale disaster. We invite your ambulance service to join us in adopting the families of EMS providers recovering from the effects of Hurricane Harvey. Sign up below to be assigned a family or group of families to assist in their time of need. Thank you in advance for your support and participation.

AAA Members on Capitol Hill

This week, AAA members were once again on Capitol Hill meeting with members of Congress. AAA Government Affairs Committee Chair, Jamie Pafford-Gresham of Pafford EMS, met with entire Congressional Arkansas delegation. While on the Hill, Jamie also met with members from Oklahoma and Mississippi. AAA Board Member, Kim Godden (Superior Air-Ground Ambulance), Payment Reform Committee Chair, Asbel Montes (Acadian Ambulance Service), and AMR VP Federal Reimbursement & Regulatory Affairs, Deb Gault were also on the Hill for meetings this week. Collectively the group met with over twenty Congressional offices this week. Thank you to all of our members for their hard work fighting for permanent Medicare relief. We appreciate you taking the time to visit Washington and meet with your representatives. Pafford EMS CEO, Jamie Pafford-Gresham, and Sen. John Boozman of Arkansas Pafford EMS CEO, Jamie Pafford-Gresham, and Sen. Tom Cotton of Arkansas Have you met recently with a Member of Congress? Are you interested in getting involved with the AAA’s advocacy efforts? If so, email Aidan Camas at acamas@ambulance.org!

“EMS is instrumental to the healthcare fabric of our country. As the healthcare industry continues to innovate, it is imperative to recognize the value that EMS brings to the pre- and post-hospital environment. EMS providers are the only gatekeepers to the healthcare system in many communities.

73% of all ambulance suppliers credentialed with Medicare bill the program less than 1,000 transports per year. It is imperative that any cost data collection system reporting requirements consider this to ensure the reliability of the data and the administrative burden to ambulance providers and suppliers.”

Asbel Montes
Vice President of Governmental Relations & Reimbursement, Acadian Ambulance
Co-Chair, American Ambulance Association Payment Reform Committee

Acadian’s Asbel Montes on Ambulance Payment Reform

Maximizing VA Reimbursements on Emergency Conditions

Asbel Montes, AAA Payment Reform Committee co-chair and all-around reimbursement expert, recently developed some great quick tips on billing the US Department of Veterans Affairs for ambulance services. Do you have a process in place to identify when a transported individual is a veteran being carried to a non-VA facility? In an emergency condition, it may prove very beneficial for you to have a consistent process within your billing department to ensure that you can identify these patients in order to maximize reimbursement, while also avoid billing the patient inappropriately… READ MORE► Read Asbel’s full article over on www.reimbursementanswers.com, or learn more in person at the upcoming June 9 AAA Regional Workshop in the San Francisco area!

Spotlight: Asbel Montes

Asbel Montes Vice President, Acadian Ambulance Service, Inc Lafayette, Louisiana, USA Follow Asbel on Twitter at @asbelmontes Asbel’s LinkedIn Can you please tell us a little about yourself? I was born in San Bernardino, CA and lived there until I was five. My dad was in the Air Force. When I was five, he felt the call to become a pastor in North Carolina and was discharged from the Air Force. I am married and have one daughter who is fifteen years old. I have played the piano since I was eight years old and used to be the music minister for my dad and my brother-in-law, until my career became too demanding to do both. I am an avid read of non-fiction and fiction. I enjoy a great political or legal thriller. How did you come to work in the industry? How long have you been involved? I started in the ambulance industry at the age of 21. I answered an ad in the newspaper for an account manager position for an ambulance billing company in North Carolina. I have been in the revenue cycle space for almost 19 years. What do you enjoy most about your job? I enjoy (more…)

The Acadian Effect

By Desiree LaFont, Education & Events Director, American Ambulance Association October 2015 In a previous life I worked for a hospitality-related association. Within that industry there was something known as the “Gaylord Effect”—when Gaylord Hotels would open a property in a city, all of the other businesses in the area, including other hotel brands, benefitted. High standards, a sterling reputation, and the ultimate in customer service meant Gaylord booked convention and leisure business on a scale few could rival. Everyone from the local cab drivers to the bartenders to the surrounding hotels profited from the huge influx of travelers. Where once feared as the luxury brand that would crush the competition, they were soon seen as a desirable ally. So fast forward a few years, and I have a new life working for the American Ambulance Association (AAA), but I often think about the Gaylord brand and their ability to change a city with their commitment to their customers. If you are wondering what any of this has to do with ambulance services, I’m about to get to that. On a recent trip to Louisiana to document the tenth anniversary of Hurricane Katrina and the role AAA members had in (more…)

Acadian’s High School Champions Program Leads the Way

Acadian Ambulance High School Champions Livonia

Founded in 1971 in with just eight staff and two vehicles, Acadian Ambulance has grown over the years to more than 4000 employees with a fleet of 400 ground ambulances, helicopters, fixed-wing airplanes, and van and bus transports. Their territory has expanded from Lafayette Parish, Louisiana, to stations spanning large swaths of Louisiana, Texas, and Mississippi. How does such a large and varied service feed their talent pipeline? In addition to many other strategies, Acadian is leading the industry in its efforts to engage young adults in EMS through its High School Champions program, a division of their National EMS Academy. To learn more about the ins-and-outs of the program, AAA caught up with Porter Taylor, Acadian’s Director of Operations. Taylor has been in EMS for 29 years, since he joined Acadian Ambulance as a college sophomore. “I love making a difference in people’s lives. When I was working on a unit it was the patient, and now, almost 30 years later, it is the employees that I love helping.” Establishing High School Champions was not a linear path. Initially, Acadian would send medics to career fairs and school functions to introduce the field and promote its National EMS Academy (NEMSA) as an opportunity after (more…)