Confidential support for AAA member organizations

Confidential support for employees of AAA member organizations As first responders, you regularly bear witness to traumatic events, and you directly experience loss, sadness, and sometimes even frightening violence outside the norm of the human experience. Exposure to trauma can cause emotional reactions for weeks or even months following. If you’re struggling to cope with difficult emotions or dealing with symptoms of an acute stress reaction, the American Ambulance Association can help. Confidential counseling from LifeWorks—At no cost to you. LifeWorks is your employee assistance program (EAP) and well-being resource. We’re here for you any time, 24/7, 365 days a year, with expert advice, resources, referrals to counseling, and connections to specialty providers including substance abuse professionals. Toll-free immediate support by phone if you’re in distress. Up to three face-to-face confidential counseling sessions per issue. Counseling live by video to meet clinical needs and preferences. All counselors are experienced therapists with a minimum Master’s degree in psychology, social work, educational counseling, or other social services field. Onsite CISM Services – Round-the-clock support for critical incidents. If your ambulance service has experienced an employee death, severe vehicle accident, staff suicide, or other traumatic event, AAA is here to help. Email

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AAA’s New URL:

Welcome to, AAA’s new domain! After many years at, we are proud to announce the successful transition to our new easier-to-type, easier-to-understand online home. A few tips: All usernames and passwords remain unchanged. (Forgot your password? No problem! Reset it here.) Annual and Stars of Life have moved, too! Does something on the site look or behave unexpectedly? If so, please clear your cache—you could have an old version of the site “stuck” in your browser’s temporary storage. Need help? AAA staff is happy to assist at or 703-610-9018. Thanks for your support of AAA, and we look forward to serving you for many years to come!  

Next Week: AAA Moving to

The American Ambulance Association is excited to announce that next week, our primary website URL will move to We are excited to offer our members this simple, clear, and easy-to-type online home. While we do not expect any major technology difficulties during the changeover next week, we appreciate your patience with very short downtime, slight glitches, or slower loading times as we make the change. Please be assured that the familiar URL will continue to work as well as it will redirect to our new home. Please contact AAA staff should you have any questions.

Medicare “Locality” Rule & ALS Assessment

“Locality” Rule – MAC Discretion – Since the inception of the CMS Internet Only Manual (in 2003), the Benefit Policy Manual 100-02, Chapter 10, section 10.3.5 has always defined “Locality” as: The term “Locality” with respect to ambulance service means the service area surrounding the institution to which individuals normally travel or are expected to travel to receive hospital or skilled nursing services. An example is then listed to indicate that the ambulance transportation to either of two large metropolitan hospitals that regularly provide services to the small community where the emergency arose would be covered destinations. On June 16, 2017, CMS issued Transmittal 236 to add the following at the end of the paragraph before the example: The MAC’s have the discretion to define locality in their service areas. Effectively, there is no change as Carriers and Intermediaries (now MACs) have always had discretion to determine the “locality” around each facility. Often, they did this with mileage edits, e.g. in an urban area, they may have set a parameter of 15 miles, but in a rural area, they have allowed a much larger area. Nevertheless, it is a good time to ask your MAC for their definitions of the localities in...

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New Member Benefit: StateTrack

Introducing the AAA’s newest member benefit, StateTrack, powered by CQ Roll Call. StateTrack will give AAA members the ability to easily track crucial legislation and regulations in one state or all of them as well as the Federal Government. StateTrack will show you a map of the entire United States. Click on the state you are interested in tracking and you will see a list of all regulations and legislation impacting the following areas: ► Affordable Care Act ► Ambulance ► Community Paramedicine ► EMT ► Medicaid ► Medicare ► Mobile Integrated Health ► Paramedic Click on the key words above to narrow down your search to only legislation and regulations that contain those terms. Members will be able to view the full text of each piece of legislation as well as edits that have been made to the text, bill number, status of the bill and the representative who introduced it. StateTrack will make it easier for AAA members to keep track of legislation and regulations on the state level that could have enormous impacts on their ambulance services. States that are white, are either out of session or do not have any pending legislation or regulations that fall...

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Spotlight: Jerry Glass, Labor Relations Expert

Jerry Glass President F&H Solutions Group Download Jerry’s vcard Follow Jerry @JerryGlass Connect with Jerry on LinkedIn Tell us a little about yourself. I was born and raised in New York City. I went to college at Boston University and then moved to Washington, D.C., to attend George Washington University, where I received my master’s degree. It is also where I met my wife, Karen. We have been married for 36 years, but with all the travel I do, I tell people we have only been together for about 15 years! We have two adult children and one son-in-law. My number one passion is basketball. I live and breathe the sport. I have been playing in a basketball league and enjoying pickup games with a group of guys for more than 30 years. And if you invite me to see a high school, college, or professional basketball game, count me in. Karen and I also love cycling and spinning. We take a cycling trip each summer and have seen some great sites on our bikes. How did you get into labor relations? Can you give us some background on your professional life? When I graduated from GWU, my first job was (more…)

Share News Stories and Press Releases with AAA

AAA members, do you have a great news story or press release to share with fellow members? We’d love to help. Submit links to content published on non-AAA sites below. News articles may be included in the AAA Digest e-newsletter and/or blog. Press releases are accepted as they relate to heroism, community service, merger and acquisition announcements, and other noncommercial activities. Please note that commercially-focused or product-specific press releases cannot be shared by AAA as a matter of policy. Stories can be about your ambulance service, your employees, services near you, policy, or other topics that you feel may be of interest to other members. Thank you for sharing your stories with us! Would you like to write or speak FOR AAA? Read more. Please note that AAA reserves the right to decline to publish any content for any reason. Only AAA members are eligible to submit content.

HUD Program Gives 50% Mortgage Discounts to EMTs & Paramedics

Are you familiar with the Department of Housing and Urban Development’s Good Neighbor Next Door program? Please share this with your medics, if you haven’t already. Good Neighbor Next Door Law enforcement officers, pre-Kindergarten through 12th grade teachers, firefighters and How the Program Works Eligible Single Family homes located in revitalization areas are listed exclusively for sale through the Good Neighbor Next Door Sales program. Properties are available for purchase through the program for seven days. How to Participate in Good Neighbor Next Door Check the listings for your state. Follow the instructions to submit your interest in purchasing a specific home. If more than one person submits an offer on a single home a selection will be made by random lottery. You must meet the requirements for a law enforcement officer, teacher, firefighter or emergency medical technician and comply with HUD’s regulations for the program. HUD requires that you sign a second mortgage and note for the discount amount. No interest or payments are required on this “silent second” provided that you fulfill the three-year occupancy requirement.The number of properties available is limited and the list of available properties changes weekly. To learn more, please see our Good Neighbor Sales Frequently (more…)