Spotlight: Jamie Pafford-Gresham

Jamie Pafford-Gresham CEO, Pafford EMS Co-Chair, AAA Government Affairs Committee Hope, Arkansas, USA Jamie’s LinkedIn Tell us a little about Pafford EMS. Pafford is a family business started by my parents in Magnolia, Arkansas in 1967 with just a station wagon! Some in the industry would call this a “Mom and Pop” organization, but my brothers and I now operate in four states nearly 100 ambulances with 550 employees, three helicopters, two fixed wing medical aircraft and a large billing company. We respond to 90,000 calls a year in 28 counties and parishes. Our corporate office is located in Hope, Arkansas. Can you share with us a little about Pafford’s culture? Communicating to our employees our philosophy and beliefs while living by the same set of rules strengthens their understanding of how important it is to us to practice what we preach. [quote_right]Our mission statement comes from the Bible, and is very simple: Do unto others as you would have them do unto you.[/quote_right]Our mission statement comes from the Bible, and is very simple: Do unto others as you would have them do unto you. We teach our employees to think of each patient as a family member (one you like!) (more…)

Van Arnam Retires From AEV, Will Head CAAS GVS

Mark Van Arnam, founder and CEO of American Emergency Vehicles, has announced his retirement from the North Carolina based manufacturer of ambulances. “It is extremely difficult to leave AEV,” stated Van Arnam. “But, the company is performing well, and is run by a strong team.” Mark has been in the ambulance business for over 45 years, and is looking forward to some new challenges. First on his list of projects is the implementation of the new Ground Vehicle Standard (GVS v.1.0), scheduled to be published in February by the Commission on Accreditation for Ambulance Services (CAAS). “Our broad based GVS committee spent over two years developing this new consensus standard for ambulances,” stated Van Arnam, who served as Vice Chair of the Committee. “We are very proud of our document, and anxious to roll it out as a successor to the KKK-A-1822 standard which the US Government will sunset in the near future.” CAAS is an ANSI accredited organization that defines the “gold standard” for operations in the medical transportation industry. “CAAS is very excited about the Ground Vehicle Standard project,” stated Mark Postma, CAAS Chair. “We have now created the gold standard for emergency medical vehicles, intended for use by all types of providers in the broad spectrum (more…)

Spotlight: David Tetrault

David Tetrault Farmington, MO, USA Administrator/CEO, St. Francois County Ambulance District Director, AAA Board, Region 4 Tell us a little about yourself, please. I grew up in Jennings, Missouri, a small town in St. Louis County. I’m the baby of six kids—four brothers and a sister. I am very proud of my twin girls who just graduated from high school while simultaneously completing their associates degrees. They are now off to college to Rolla, Missouri, to finish their bachelors degrees. In addition to sharing time with my family and friends, I enjoy softball, camping, swimming, tennis, and walking. How did you come to work in the industry? How long have you been involved? Years ago I was involved in part of the law enforcement arena called “Police Explorers”, primarily because my brother was a police officer. From there, I progressed through many different facets of law enforcement. The one thing that sticks out in my mind is that every time I was involved in an incident including a sick person or trauma, I really felt as if I would filling my calling. I could calm people and make them feel better, even when at that point I had only first responder training. I have been involved with EMS for more than 30 years now, (more…)