Emergency Ambulance Service in 2020

Emergency Ambulance Service
Brea, California
80 Staff | 18 Quarantined in 2020

Brea, California based Emergency Ambulance Service (EAS), a family-owned and operated business, has been a respected leader in the delivery of mobile healthcare for more than 40 years. Our company, which began in 1977, provides non-emergency and emergency medical transportation in the Los Angeles-Orange County Metropolitan Area, and responds to approximately 15,000 inter-facility and 9-1-1 transport requests each year employing a fleet of 16 ambulances staffed by highly qualified and caring EMTs, paramedics, and specialty providers. At EAS, we know that patient care is the single most important thing we do … Therefore, our mission is to strive to provide excellent medical service in a prompt, professional and safe manner. Quality patient care is the foundation of our business. We realize that our patients are the only reason we exist, and we feel they deserve no less than the absolute best we have to give.

2020 has been a challenging year for EMS in CA, not just due to COVID-19, but also because of the wildfires that have ravaged our state, civil unrest, and increased responses to overdoses and psychiatric emergencies. During this unprecedented time, we have continued to provide service, including supplying an ALS ambulance for 2 straight months at one of CA’s Alternative Care Sites, transporting hundreds of COVID-19 patients, responding to incidents stemming from civil unrest, and deploying units for weeks at a time on the fire line. Despite the situations encountered, we have been fortunate to be able to remain active in the community, promoting EMS and Nurses Week’s, and reaching out to the public via social media, raising awareness of the “Safer at Home” order, the importance of learning CPR, and ensuring persons follow CDC guidelines to help stop the spread of COVID-19.

Global Medical Response in 2020

Global Medical Response
Lewisville, Texas and Greenwood Village, CO, Texas
38,000 Staff | 3,838 Quarantined in 2020

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services in the United States and around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. Our mission statement is providing care to the world at a moment’s notice. With our extensive resources and experience, we are able to work with our partners and communities to develop integrated solutions that capitalize on our national strength while providing care at the local level. Each of our companies have long histories of proudly serving the communities where we live. These include: American Medical Response (AMR), Rural Metro Fire, Air Evac Lifeteam, REACH Air Medical Services, Med-Trans Corporation, AirMed International and Guardian Flight. Combined, we completed 4.9 million patient transports last year utilizing 7,000 ground vehicles, 111 fire vehicles, 306 rotor-wing aircraft and 106 fixed-wing aircraft. We are the largest medical transport company in the world, focusing on intimate and high-service solutions at a local level.

In response to the devastating COVID-19 pandemic, GMR activated its National Command Center (NATCOM) in Dallas, Texas on January 28, 2020 to oversee, monitor and manage GMR’s response to the pandemic. GMR leaders also worked with state and federal agencies to deploy teams for screenings, transports and evacuations. On March 30, GMR began deploying AMR crews and ambulances in response to FEMA’s request for ambulances and EMS personnel to the Northeastern United States. In total, GMR sent three large deployments to New York and New Jersey which included 1,600 caregivers and 500 ambulances to supplement local EMS. As the COVID-19 pandemic continued to spread throughout 2020, GMR sent 50 ambulances and more than 110 personnel to southern Texas, and 25 ambulances and 70 personnel to hard-hit communities in Minnesota. In addition to the COVID-19 response, GMR teams also responded at a moment’s notice to communities impacted by the northwest wildfires and hurricanes. As part of AMR’s FEMA contract, GMR deployed more than 1,600 personnel, 600 ground units and 25 aircraft in response to Hurricanes Laura, Delta and Zeta.

REMSA in 2020

Reno, Nevada
500 Staff | 300 Quarantined in 2020

REMSA is a high-performance, high-value, out-of-hospital healthcare provider and emergency medical services agency headquartered in Reno, Nevada. Since 1986, through an exclusive franchise agreement, REMSA has served the region as a private, nonprofit, community-based organization funded only by user fees with no local tax subsidy. REMSA’s ground ambulance program responds to ~80,000 calls for service and transports ~57,000 patients annually. REMSA is composed of Care Flight – a ground and air critical care transport provider, the Center for Prehospital Education – a licensed, post-secondary education institution and its fully accredited medical dispatch center which manages ~250,000 calls annually and offers a co-located Nurse Health Line. REMSA and Care Flight are Always Ready.

Despite civil unrest, record-breaking heat and weeks of heavy smoke due to wildfires, as well as the global pandemic, employees remained optimistic, committed to safety and provided compassionate, clinically-excellent patient care. We are pleased that our Logistics department anticipated the need for PPE and stockpiled enough for providers and patients as well as donations to first response partners. The health district, overwhelmed by calls, asked us to launch and staff a 24/7 COVID-19 call center; from March through September, 28,514 calls were answered. More than 60 process and practice changes were made including an employer match of an additional 80 hours of paid time off for sick employees, pandemic protocol call-taking and a tiered response system. In other news, we launched on-demand healthcare programs, graduated paramedics, offered CPR training, added ambulances to our fleet, refurbished a mobile operations center and earned CAMTS reaccreditation. Plus, we announced a new team of FTOs, delivered 200 flu shots to homebound citizens and consistently outperformed other organizations of similar size on the EMS Survey.

Newman’s Medical Services, Inc. in 2020

Newman’s Medical Services, Inc.
Mobile, Alabama
80 Staff | 2 Quarantined in 2020

Newman’s Ambulance has been serving the Mobile and surrounding counties in Alabama since 1939. Newman’s Ambulance is the oldest privately owned ambulance company in Alabama and the second oldest privately owned in the United States. We pride ourselves on upholding the highest standard of professionalism and using the most advanced technology. Our goal is to give the best service to our patients while maintaining a deep sense of care for our patients and their families. Our company has a fleet of 20 ambulances. The services we offer to our community are emergent transportation, non-emergent transportation, critical care transportation, wheel chair transportation and event standbys!

We have experienced our share of challenges through the COVID-19 pandemic. Though we encounter several COVID positive patients daily, we go above and beyond to make sure our crews are well suited for the call. We’re thankful for PPE protection and several other forms of equipment and protection, which has kept our crews safe to continue to serve our community well!

CareMed EMS Of Mississippi in 2020

CareMed EMS Of Mississippi
Oxford, Mississippi
121 Staff | 8 Quarantined in 2020

CareMed EMS was established in early 2017 initially operating out of Lafayette County, Mississippi the hometown of University of Mississippi, also known as Ole Miss. Through the use of advanced and basic life support ambulance services our mission is simply to treat our patients as if they are our own family member. After just a few years CareMed EMS was able to expand, serving multiple counties in North Mississippi and citizens of Eastern Tennessee. With roughly 20 ambulances on the road at all times CareMed has been able to provide employment to nearly 130 people.

Over the short time that we have been operating, our crews and leadership have worked hand-in-hand to serve the community not only in a capacity as an ambulance service but also educating and volunteering. We are super blessed to have former military members on our staff as incredible instructors and leaders. Many of our members work or have worked with fire or law enforcement along the way in their career. This allows us to strengthen our relationships with the other departments that we will work with on a scene.

People that work in the EMS industry tend to experience and see things that would not be considered normal. As a result these individuals gain a unique perspective and become extremely effective in tough situations. COVID-19 has impacted communities in numerous ways, we’ve seen it firsthand and continue to adapt and respond to the ever-changing world. Costs for ambulance companies has significantly gone up since the beginning of 2020 mostly due to extra supplies needed and specialty equipment required. What we have experienced in the past few months is that emergency transports have significantly decreased. As costs and expenses increase or stay the same and transports decrease, the bills still need to be paid. This is one of many issues private service companies must deal with but as always we will prevail while not losing track of the main mission.

Regional Ambulance Service in 2020

Regional Ambulance Service
Rutland, Vermont
76 Staff | 6 Quarantined in 2020

Regional first began operation in 1983. A board of directors came together to create a service that provides 911 service to 11 towns 24 Hours a day, 365 days a year. By 1990, Regional Ambulance Service had become a Paramedic service providing Advanced Life Support to the community. We now have 7 ambulances and over 50 state and nationally certified personal. We cover the regional area including; Castleton, Chittenden, Clarendon, Ira, Killington, Mendon, Pittsford, Proctor, Rutland City, Rutland Town, Shrewsbury and West Rutland. This past year we had responded to over 9,000 calls. On every call we continue to follow our motto; “Serving People First with Pride, Proficiency and Professionalism”

COVID-19 has brought many stressors during what can already be a stressful career. Our service started out with a shortage of PPE. This brought our community together to help everyone get through these times. We had local businesses providing hand sanitizer, and community members creating masks for our employees. Our community helped by donating dinner to our crews while on shift. Coming together has given everyone hope and strength to keep doing the best we can with what we have been given.

Our service has been helping with the State Health Department in collection sites. We have also been driving door to door in our community for collection for those who are unable to make the pop-up sites. Regional Ambulance Service have been proactive in the VT EMS by purchasing serializing equipment. We have been able to use this equipment not only for our own ambulances but have been able to offer them to surrounding services as well. Together we are stronger.

OSHA | Submit Data to the Injury Tracking Application

The Occupational Safety and Health Administration (OSHA) announced that it has opened the electronic Injury Tracking Application (ITA), where all employers are required to submit 2020 Injury and Illness Data.  All EMS employers are required to report their yearly Form 300A Summary of Work-Related Injuries & Illnesses.  The Form 300A Summary of Work-Related Injuries & Illnesses is the document that must also be posted in all employer work locations from February 1st through April 30th each year.  For those who have not electronically reported your injury and illness data to OSHA through the Injury Tracking Application (ITA) previously, you will need to establish a user name for your organization in order to electronically report your data.  The deadline for electronically reporting your injury and illness data is March 2, 2021.

We know that this has been an unusually busy work-related illness year for many EMS agencies due to the COVID-19 pandemic.  If you have questions or require assistance to ensure that you accurately report your work-related injury and illness data to OSHA, be sure to contact the AAA and its consultants for assistance.

Gold Cross Ambulance in 2020

Gold Cross Ambulance
Salt Lake City, Utah
483 Staff

Gold Cross Ambulance was founded in 1968 with the vision of providing quality medical care and customer service to anyone regardless of race, creed, color, religion. or the ability to pay.

Gold Cross Ambulance employs highly trained and certified paramedics, EMTs, and other medical professionals. With a fleet of specially-equipped emergency vehicles and a state-of-the-art communications center, Gold Cross responds to calls in Salt Lake, St George, Uintah, Utah, Washington Iron, and Juab Counties.

Gold Cross Ambulance exceeds all established standards for emergency response protocols and is fully integrated with other local, county, state, and national emergency response agencies to assure a seamless benefit to the community. The company is certified by the Commission on Accreditation of Ambulance Services (CAAS) and is the first ambulance provider in Utah to achieve this national distinction. Gold Cross is the 112th Center for Excellence with ACE Accreditation from the International Academies of Emergency Dispatch IAED.

In 2020, Gold Cross Ambulance in Salt Lake City, Utah met the challenges of COVID-19 by closing their buildings to non-employees and assessing the impact on EMTs and Paramedics. Extensive measures were implemented to protect employees, patients, and the communities they serve. As management learned more about the virus, they adapted and refined best practices.

Gold Cross established protocols to determine if a patient was exhibiting signs of COVID-19 so EMS crews could don PPE. Ambulances were routinely taken out of service and crews performed a stringent two-hour decontamination process.

In addition to COVID-19 cases, Gold Cross teams were shaken by a 5.7 magnitude earthquake on March 18, but continued working. September 8, Salt Lake experienced hurricane-force winds that uprooted hundreds of trees, and Gold Cross crews were ready to assist. October 7, Salt Lake welcome the Vice Presidential Debate and Gold Cross worked closely with the Secret Service to assure the safety of the candidates.

2020 tested the company’s capability to respond to unprecedented events. Gold Cross has affirmed that they can withstand any crisis and are ready to react quickly and effectively.