AAA Supervisor Sim Lab: Experiential EMS Education

Speakers: Scott Moore, Esq., Brian Werfel, Esq.

High Acuity, Low Occurrence (HALO) Events. In healthcare, we train for these events because they involve skills that do not get used often but carry grave consequences when performed improperly. In all levels of healthcare and public safety, we stress the importance of practical skills-based training to ensure the best result for our patients, the safety of our people, and the sustainability of our operation. However, EMS is notorious for promoting new leaders into supervisory or management roles without adequately giving the new or existing supervisor the training and education to be successful in the role.

The American Ambulance Association brings you the EMS Supervisor Sim Lab. Like patient simulation, this workshop provides a practical learning environment in which EMS supervisors and managers will be challenged to tackle real-life ambulance service personnel and operational issues. The participants will be provided with a fact-based sexual harassment scenario during the workshop and will be asked to complete a brief outline of how they would approach each issue. During the workshop, EMS Attorneys Scott Moore and Brian Werfel will facilitate an interactive discussion and practical exercises with the participants, challenging common industry practices, while highlighting the most strategic investigative procedures and techniques. Lastly, they will outline and assist the EMS Supervisors with drafting a comprehensive, and legally defensible, investigative report. There has never been more scrutiny with how employers handle complaints of harassment in the workplace. The EMS Supervisor Sim Lab will prepare any EMS supervisor or leader for tomorrow’s complaint.

The best way to predict how your supervisors and managers will act when faced with difficult, legally complicated employee situations, is to provide the education and practical exercises in a simulated environment!