The Acadian Effect

By Desiree LaFont, Education & Events Director, American Ambulance Association October 2015 In a previous life I worked for a hospitality-related association. Within that industry there was something known as the “Gaylord Effect”—when Gaylord Hotels would open a property in a city, all of the other businesses in the area, including other hotel brands, benefitted. High standards, a sterling reputation, and the ultimate in customer service meant Gaylord booked convention and leisure business on a scale few could rival. Everyone from the local cab drivers to the bartenders to the surrounding hotels profited from the huge influx of travelers. Where once feared as the luxury brand that would crush the competition, they were soon seen as a desirable ally. So fast forward a few years, and I have a new life working for the American Ambulance Association (AAA), but I often think about the Gaylord brand and their ability to change a city with their commitment to their customers. If you are wondering what any of this has to do with ambulance services, I’m about to get to that. On a recent trip to Louisiana to document the tenth anniversary of Hurricane Katrina and the role AAA members had in (more…)

Katrina & Rita: Share Your Story

As we approach the ten year anniversary of Hurricanes Katrina and Rita, AAA is working to gather the stories of the many members who rallied to assist in these crises. Do you have a memory, photo, or video you would like to share with the ambulance service community? If so, please complete the brief form below, and we will add your story to our retrospective. All content contributors will be entered into a raffle for a free registration to AAA’s 2016 Stars of Life.