Tag: Cataldo Ambulance

EMS Week Featured Service | Cataldo Ambulance

Cataldo Ambulance
Somerville, Massachusetts
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Meet Cataldo Ambulance

Cataldo Ambulance Service was founded in 1977, and serves Eastern Massachusetts, providing 911 emergency response and EMD services, non-emergency ALS, BLS, and chair car transportation, and EMS education and training. In 2019 Cataldo was awarded the first license in Massachusetts for mobile integrated healthcare (MIH), and in 2020, was selected as a Massachusetts provider for the innovative new ET3 initiative. Cataldo is proud to have 800 staff and a fleet of 99 ambulances and 6 SmartCare Mobile Integrated Healthcare vehicles.

The Cataldo Ambulance COVID-19 Response

It was early on during the Massachusetts State of Emergency that the local healthcare community realized the value of having mobile integrated healthcare resources available to support assessing and testing patients, as well as managing mildly symptomatic COVID+ patients at home. Our SmartCare MIH team was suddenly in high demand and actively supporting efforts for many major hospitals and healthcare organizations throughout the Greater Boston area.

The Cataldo Ambulance Leadership Perspective

“I have never been more proud of our staff. Our front line responders continue to step up and support our communities with the highest level of professionalism and clinical excellence imaginable. Our Communications Center and support staff are equally impressive in their dedication and commitment.”
Diana Cataldo, Founder

Frontline Voices from Cataldo Ambulance

“When that 911 call comes in, it’s pretty important that it gets handled the right way and the right level of support is deployed. Those critical seconds spent fielding a call can make all the difference in the outcome for a patient.”

Tim Gorman, Emergency Medical Dispatcher

“I started out as an EMT.  Now I’m a Paramedic, sharing what I’ve learned in the field with others. I absolutely believe that what we do every day makes a difference to the people we serve.”

Ryan Kelley, Paramedic

How Cataldo Ambulance Celebrates EMS Week

Our organization will acknowledge EMS Week in May, but our formal celebration will be when we can be together in August. This coincides with our 43rd anniversary,  gives us something to look forward to and will allow us to share our appreciation with more of our team, and hopefully, in a less stressful environment.

Cataldo Ambulance Service Wellness Couch to 5K

In October 2016, Kelli Megill, a Human Resources Generalist at AAA member company, Cataldo Ambulance Service based in Somerville, MA, attended the safety symposium hosted by their worker’s compensation carrier. Much of the symposium focused on why employees get hurt and what employers can do to help stop the trend. A reoccurring thread in all…

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Spotlight: Ron Quaranto, Cataldo Ambulance

ron-quaranto-photoRon Quaranto
Chief Operating Officer, Cataldo Ambulance Service
Vice President, Massachusetts Ambulance Association
AAA Board, Director Region 1
Somerville, MA

Tell us a little about yourself, please.

I grew up in Natick, Massachusetts and graduated Natick High School in 1988. I am married and have two children; my daughter, Courtney, is 19 and my son, Justin, is 16. I like to exercise. I enjoy hockey, which I play two days a week, and I run 3–4 days a week.

How did you come to work in the industry? How long have you been involved?

In 1989, I began my career at Chaulk Ambulance in Natick, Massachusetts as a chair car driver while taking their EMT course. I worked as an EMT for many years and became a base Supervisor. I went to Paramedic School in 1994, and was certified as a Nationally Registered Paramedic in 1995. I then became a Field Supervisor for AMR and quickly moved up the ranks to Director of Operations overseeing operations from Boston to Worcester. In 2006 I moved over to Cataldo Ambulance Service, where I am currently employed as their COO.

What do you enjoy most about your job?

I enjoy helping people. I like being in my position to help our staff, especially assuring they have the necessary tools and skill set to treat our patient to the best of their ability. I have always enjoyed being in Operations because you never know what the day is going to throw at you. I enjoy staying busy.

What is your biggest professional challenge?

I would say at this time one of the biggest professional challenges I have is making sure we have enough staff to service our patients and accounts to the best of our ability. I also find it challenging to stay connected to our 825 employees spread out over 20 base locations. I feel that staying in touch with employees and having regular face time and good communication with the staff is critical.

What is your typical day like?

My typical day is making sure all departments that report to me have the tools they need to perform their assigned responsibilities. I never have a day where I find I have nothing to do. Follow-through is a priority to me, so making sure tasks are complete and we are responsive to our employees and customers is paramount. I am always looking ahead to see what we can do to raise the bar and become a better service.

How has participation in AAA membership and advocacy helped your organization?

Participation in the AAA has helped me and our service tremendously. Having access to the resources provided by the AAA as well as having the network of EMS professionals to reach out to share best practices has been extremely valuable to me.

Cataldo Ambulance’s Ron Quaranto on Mobile Integrated Health

As a current mobile integrated health provider, we recognize the values of an MIH program which most importantly provides quality patient care to those in need, often in the comfort of their own homes. This is often done under the direction of the patient’s primary care physician in conjunction with the patient’s healthcare team. This allows for the patient to maintain their quality of life while receiving the medical attention they need—and ultimately reducing the healthcare expenses of hospitalization.

Ron Quaranto
COO, Cataldo Ambulance Service

“Save Lives, Not Seconds” member editorial

Don’t miss the fantastic member-written editorial, Save lives, not seconds, in Wednesday’s Boston Globe. Submitted by Cataldo Ambulance’s Tom Kimball, it gets to the heart of many issues with using response times as the only performance metric. (Emphasis below is ours.)

Many cities and towns in Massachusetts still judge the performance of their ambulance services using metrics like response times, which can miss the point. An additional two minutes waiting for an ambulance will rarely make a difference for a trauma patient facing emergency surgery that may take hours.

Patient outcome is a more valuable measure of whether a medical service is doing right by people. In many areas of health care these days, it is the gold standard, a key factor in determining how much insurance companies pay service providers. Changing the terms of ambulance companies’ contracts to make good patient outcomes the goal could greatly improve the quality of medical care across the state — and save lives.

Read the full editorial over at the Boston Globe.