Tag: C-Level

Spotlight: Ron Quaranto, Cataldo Ambulance

ron-quaranto-photoRon Quaranto
Chief Operating Officer, Cataldo Ambulance Service
Vice President, Massachusetts Ambulance Association
AAA Board, Director Region 1
Somerville, MA

Tell us a little about yourself, please.

I grew up in Natick, Massachusetts and graduated Natick High School in 1988. I am married and have two children; my daughter, Courtney, is 19 and my son, Justin, is 16. I like to exercise. I enjoy hockey, which I play two days a week, and I run 3–4 days a week.

How did you come to work in the industry? How long have you been involved?

In 1989, I began my career at Chaulk Ambulance in Natick, Massachusetts as a chair car driver while taking their EMT course. I worked as an EMT for many years and became a base Supervisor. I went to Paramedic School in 1994, and was certified as a Nationally Registered Paramedic in 1995. I then became a Field Supervisor for AMR and quickly moved up the ranks to Director of Operations overseeing operations from Boston to Worcester. In 2006 I moved over to Cataldo Ambulance Service, where I am currently employed as their COO.

What do you enjoy most about your job?

I enjoy helping people. I like being in my position to help our staff, especially assuring they have the necessary tools and skill set to treat our patient to the best of their ability. I have always enjoyed being in Operations because you never know what the day is going to throw at you. I enjoy staying busy.

What is your biggest professional challenge?

I would say at this time one of the biggest professional challenges I have is making sure we have enough staff to service our patients and accounts to the best of our ability. I also find it challenging to stay connected to our 825 employees spread out over 20 base locations. I feel that staying in touch with employees and having regular face time and good communication with the staff is critical.

What is your typical day like?

My typical day is making sure all departments that report to me have the tools they need to perform their assigned responsibilities. I never have a day where I find I have nothing to do. Follow-through is a priority to me, so making sure tasks are complete and we are responsive to our employees and customers is paramount. I am always looking ahead to see what we can do to raise the bar and become a better service.

How has participation in AAA membership and advocacy helped your organization?

Participation in the AAA has helped me and our service tremendously. Having access to the resources provided by the AAA as well as having the network of EMS professionals to reach out to share best practices has been extremely valuable to me.

Spotlight: John Peterson

John Peterson
Chief Administrative Officer
Sunstar/Paramedics Plus
Largo, FL

Can you please tell us a little about yourself?

I am originally from Apple Valley, Minnesota, a suburb of Minneapolis. I attended college in Chicago where I met my wife, Sarah. She is also a native Minnesotan. In 2003 we made the move to Florida for warmer weather. We enjoy Florida living, including kayaking and spending time at the beach. We are avid NFL football fans and are season ticket holders to the Tampa Bay Buccaneers. Of course, our Minnesota Vikings purple pride still remains. One thing that some people don’t know about me is that besides being a paramedic, I am also a board certified Occupational Therapist.

How did you come to work in the industry? How long have you been involved?

My first experience in EMS came when I injured my back playing football in high school. This became my first ambulance ride and was an experience I’ll never forget. After graduating from college I had a friend who was working for a private ambulance service. He told me that the company he worked for was paying for people to go to EMT school and then providing them with full time employment. I jumped at this opportunity and never looked back. I fell in love with EMS and became a paramedic as soon as I could after EMT school. I worked as a paid on-call firefighter/EMT and as a paramedic/firefighter in Illinois before moving to Florida. I have gradually worked my way up through the ranks at Paramedics Plus and now have the opportunity to be the CAO for Sunstar.

What do you enjoy most about your job?

What I enjoy most about my job is the chance to make a positive change that improves the work life for our employees and provides the highest possible quality of service to our community.

What is your biggest professional challenge?

I think my biggest professional challenge currently is recruitment and retention of paramedics. The EMS industry appears to be seeing a reduction in interest from younger people in the workforce. This is at least in part due to wages and work schedules that struggle to compete with other healthcare industries.

What is your typical day like?

My typical day starts with 30 minutes on the elliptical machine. Once at the office, I try to get through as many emails as I can before the meetings of the day start. I spend a lot of time leading and attending meetings as we work to improve efficiency and provide the highest quality of service possible. The email and phone communications last all day. It’s hard to ignore those smart phones.

How has participation in AAA membership and advocacy helped your organization?

One of the things I appreciate most about the AAA is the opportunity for EMS organizations from around the country to work together on projects that have positive industry-wide impact. It think is important that the AAA promotes a one team, one mission approach that puts aside agency competition for the betterment of the industry as a whole. The annual conference provides excellent educational and networking benefits and the daily digest emails help keep me informed of what is happening in the industry. I am looking forward to furthering my involvement with the AAA.