Understanding and Reducing Turnover in the Private EMS Industry

Regular Price: $100.00

Member Price: $50.00

Your Price: $100.00

July 12, 2018 | 2:00 PM Eastern
Speakers: Dr Dennis Doverspike, Greg Lawton, Scott Moore
$50 for Members | $100 for Non-Members

This year, the American Ambulance Association partnered with Avesta to conduct our first annual, survey of employee turnover in the private EMS industry. The was the first comprehensive study of this size and scope. The study was conducted and managed by the Center for Organizational Research at The University of Akron. The purpose of the study was to better quantify and understand the reason for turnover at nearly every organizational level within the EMS Industry. At the very least, this study provides us with a true benchmark for defining job-specific voluntary and involuntary turnover percentages.

One thing is clear, when turnover is high, private EMS leaders are faced with increased costs associated with recruiting, selecting, and training replacements. Proactive reduction of turnover will reduce costs and have a positive effect on productivity, morale, and customer/patient satisfaction. This report serves as a crucial first step in understanding and reducing employee turnover in the private EMS industry. We look forward to working with every member of the AAA to identify meaningful turnover reduction strategies. Join authors, Dr. Dennis Doverspike, Scott Moore, and Greg Lawton for a webinar discussing the importance of the study, the results, and its impact for the future.

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Scott Moore

Scott A. Moore, Esq. has been in the emergency medical services field for over 26 years. Scott has held various executive positions at several ambulance services in Massachusetts. Scott is a licensed attorney, specializing in Human Resource, employment and labor law, employee benefits, and corporate compliance matters. Scott has a certification as a Professional in Human Resources (PHR) and was the Co-Chair of the Education Committee for the American Ambulance Association (AAA) for several years. In addition, Scott is a Site Reviewer for the Commission on the Accreditation of Ambulance Services (CAAS). Scott earned his Bachelor’s Degree in Psychology from Salem State College and his Juris Doctor from Suffolk University Law School. Scott maintains his EMT and still works actively in the field as a call-firefighter/EMT in his hometown. Scott is a member of the American Bar Association, the Massachusetts Bar Association, the Society for Human Resource Management, and the Northeast Human Resource Association.

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Dennis Doverspike

Dennis Doverspike, Ph.D., ABPP, is a Full Professor of Psychology at the University of Akron, Senior Fellow of the Institute for Life-Span Development and Gerontology, and Director of the Center for Organizational Research (COR). He is certified as a Specialist in Industrial-Organizational Psychology and in Organizational & Business Consulting Psychology by the American Board of Professional Psychology (ABPP). He is also a licensed psychologist in the State of Ohio. Dr. Doverspike has forty years of experience working with consulting firms and with public and private sector organizations. Services provided include individual assessments, statistical analysis, development of large scale assessment systems, job evaluation and job analysis, and expert witness services. He is the author of 3 books, 18 book chapters, over 150 professional publications, and over 100 conference presentations. He has served as an expert witness in court cases and assisted with the preparation of expert testimony in additional cases.

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Greg Lawton

Greg brings thirty years of EMS and medical transportation senior management experience to Avesta. In 2007, he founded Avesta with the purpose of offering new strategies and innovative human resource solutions to the EMS industry. Prior to founding Avesta, Greg served on leadership teams for American Medical Response, Mercy Medical Services, MedTrans, Physicians & Surgeons Ambulance and other EMS organizations. He led a multi-state EMS business development team that achieved $19.3 million in new opportunity growth in 2005. In addition, he led the acquisition and new market integration of several ambulance start-up operations in Kentucky, Ohio, Pennsylvania and Texas. Greg assisted with the proposal development and contract negotiations for EMS contracts in Fort Wayne, Indiana; Pinellas County, Florida and Richmond Virginia. Greg is a past Trustee and Executive Board Member for Cuyahoga Falls General Hospital, past Board Member for the Virginia Ambulance Association, past Executive Board Member for the Texas Ambulance Association and is a member of the Society for Human Resource Management.


Event Details

Date: July 12, 2018

Start time: 14:00 p.m.

End time: 15:00 p.m.