Session 19: Staff Retention & Leadership Development

Time: 9:00AM to 10:15AM | Track: Workforce Management | Presenter: Lee Ann Pond, Richmond Ambulance Authority

Learn how one of the most innovative services inthe country, Richmond Ambulance Authority, develops supervisors and management personnel through an in-house leadership academy program that could be tailored to any agency. Other practical and real-life ideas for staff development, retention and succession planning will be shared.