Author: AAA Staff

UT Health East Texas EMS | AIR 1 in 2020

UT Health East Texas EMS | AIR 1
Tyler, Texas
350 Staff | 129 Quarantined in 2020

Representing the very best in healthcare, UT Health East Texas EMS delivers an extensive network of emergency response resources covering 3.5 counties, over 4,800 sq. miles. With a fleet of over 55 ambulances, 4 EC-135 helicopters and 350+ caregivers and staff, our team handles over 80,000 EMS calls and over 57,000 emergency transports each year.

Licensed by the State of Texas for EMS transports since 1968; we support over 60 first responder agencies throughout East Texas with continuing education, training, medical control and medical supplies.

UT Health EMS is the only EMS service in East Texas to hold CAAS Accreditation (Commission on Accreditation Ambulance Standards). UT Health East Texas EMS earned CAAS accreditation in 2019 for the fourth time – most recently with a perfect score.
UT Health EMS was the first EMS service in East Texas to hold ACE Accreditation (Accredited Center of Excellence) from the International Academies of Emergency Dispatch while the UT Health East Texas AIR 1 program was the first in Texas to be CAMTS accredited.

Due to the COVID-19 pandemic, UT Health EMS has experienced record 911 call volumes; with an increase of 10% 911 calls year over year.
UT Health EMS has been on the frontline for information; not only for the citizens we serve, but the multi-county first responder community. From the beginning, UT Health EMS has provided on-going medical updates and education to both city and county agencies through online webinars and teleconferences under the direction of our Medical Director, Yagnesh Desai, MD.
UT Health EMS trained, and later deployed, multiple COVID-19 Testing Strike Teams to address nursing home outbreaks at several hotspots throughout the region.

From the start, UT Health EMS was a main point of maintaining a supply chain and the distribution network of PPE resources to first responders, both in and out of our service areas. This included a distribution of over 970 gallons of sanitizer and hundreds of high-end respirators.
In addition, UT Health EMS sent ambulances and crews to assist with Tropical Storms Laura and Marco affecting the Texas/Louisiana Gulf Coast.

Emergency Ambulance Service in 2020

Emergency Ambulance Service
Brea, California
80 Staff | 18 Quarantined in 2020

Brea, California based Emergency Ambulance Service (EAS), a family-owned and operated business, has been a respected leader in the delivery of mobile healthcare for more than 40 years. Our company, which began in 1977, provides non-emergency and emergency medical transportation in the Los Angeles-Orange County Metropolitan Area, and responds to approximately 15,000 inter-facility and 9-1-1 transport requests each year employing a fleet of 16 ambulances staffed by highly qualified and caring EMTs, paramedics, and specialty providers. At EAS, we know that patient care is the single most important thing we do … Therefore, our mission is to strive to provide excellent medical service in a prompt, professional and safe manner. Quality patient care is the foundation of our business. We realize that our patients are the only reason we exist, and we feel they deserve no less than the absolute best we have to give.

2020 has been a challenging year for EMS in CA, not just due to COVID-19, but also because of the wildfires that have ravaged our state, civil unrest, and increased responses to overdoses and psychiatric emergencies. During this unprecedented time, we have continued to provide service, including supplying an ALS ambulance for 2 straight months at one of CA’s Alternative Care Sites, transporting hundreds of COVID-19 patients, responding to incidents stemming from civil unrest, and deploying units for weeks at a time on the fire line. Despite the situations encountered, we have been fortunate to be able to remain active in the community, promoting EMS and Nurses Week’s, and reaching out to the public via social media, raising awareness of the “Safer at Home” order, the importance of learning CPR, and ensuring persons follow CDC guidelines to help stop the spread of COVID-19.

Global Medical Response in 2020

Global Medical Response
Lewisville, Texas and Greenwood Village, CO, Texas
38,000 Staff | 3,838 Quarantined in 2020

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services in the United States and around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response. Our mission statement is providing care to the world at a moment’s notice. With our extensive resources and experience, we are able to work with our partners and communities to develop integrated solutions that capitalize on our national strength while providing care at the local level. Each of our companies have long histories of proudly serving the communities where we live. These include: American Medical Response (AMR), Rural Metro Fire, Air Evac Lifeteam, REACH Air Medical Services, Med-Trans Corporation, AirMed International and Guardian Flight. Combined, we completed 4.9 million patient transports last year utilizing 7,000 ground vehicles, 111 fire vehicles, 306 rotor-wing aircraft and 106 fixed-wing aircraft. We are the largest medical transport company in the world, focusing on intimate and high-service solutions at a local level.

In response to the devastating COVID-19 pandemic, GMR activated its National Command Center (NATCOM) in Dallas, Texas on January 28, 2020 to oversee, monitor and manage GMR’s response to the pandemic. GMR leaders also worked with state and federal agencies to deploy teams for screenings, transports and evacuations. On March 30, GMR began deploying AMR crews and ambulances in response to FEMA’s request for ambulances and EMS personnel to the Northeastern United States. In total, GMR sent three large deployments to New York and New Jersey which included 1,600 caregivers and 500 ambulances to supplement local EMS. As the COVID-19 pandemic continued to spread throughout 2020, GMR sent 50 ambulances and more than 110 personnel to southern Texas, and 25 ambulances and 70 personnel to hard-hit communities in Minnesota. In addition to the COVID-19 response, GMR teams also responded at a moment’s notice to communities impacted by the northwest wildfires and hurricanes. As part of AMR’s FEMA contract, GMR deployed more than 1,600 personnel, 600 ground units and 25 aircraft in response to Hurricanes Laura, Delta and Zeta.

REMSA in 2020

Reno, Nevada
500 Staff | 300 Quarantined in 2020

REMSA is a high-performance, high-value, out-of-hospital healthcare provider and emergency medical services agency headquartered in Reno, Nevada. Since 1986, through an exclusive franchise agreement, REMSA has served the region as a private, nonprofit, community-based organization funded only by user fees with no local tax subsidy. REMSA’s ground ambulance program responds to ~80,000 calls for service and transports ~57,000 patients annually. REMSA is composed of Care Flight – a ground and air critical care transport provider, the Center for Prehospital Education – a licensed, post-secondary education institution and its fully accredited medical dispatch center which manages ~250,000 calls annually and offers a co-located Nurse Health Line. REMSA and Care Flight are Always Ready.

Despite civil unrest, record-breaking heat and weeks of heavy smoke due to wildfires, as well as the global pandemic, employees remained optimistic, committed to safety and provided compassionate, clinically-excellent patient care. We are pleased that our Logistics department anticipated the need for PPE and stockpiled enough for providers and patients as well as donations to first response partners. The health district, overwhelmed by calls, asked us to launch and staff a 24/7 COVID-19 call center; from March through September, 28,514 calls were answered. More than 60 process and practice changes were made including an employer match of an additional 80 hours of paid time off for sick employees, pandemic protocol call-taking and a tiered response system. In other news, we launched on-demand healthcare programs, graduated paramedics, offered CPR training, added ambulances to our fleet, refurbished a mobile operations center and earned CAMTS reaccreditation. Plus, we announced a new team of FTOs, delivered 200 flu shots to homebound citizens and consistently outperformed other organizations of similar size on the EMS Survey.

Newman’s Medical Services, Inc. in 2020

Newman’s Medical Services, Inc.
Mobile, Alabama
80 Staff | 2 Quarantined in 2020

Newman’s Ambulance has been serving the Mobile and surrounding counties in Alabama since 1939. Newman’s Ambulance is the oldest privately owned ambulance company in Alabama and the second oldest privately owned in the United States. We pride ourselves on upholding the highest standard of professionalism and using the most advanced technology. Our goal is to give the best service to our patients while maintaining a deep sense of care for our patients and their families. Our company has a fleet of 20 ambulances. The services we offer to our community are emergent transportation, non-emergent transportation, critical care transportation, wheel chair transportation and event standbys!

We have experienced our share of challenges through the COVID-19 pandemic. Though we encounter several COVID positive patients daily, we go above and beyond to make sure our crews are well suited for the call. We’re thankful for PPE protection and several other forms of equipment and protection, which has kept our crews safe to continue to serve our community well!

CareMed EMS Of Mississippi in 2020

CareMed EMS Of Mississippi
Oxford, Mississippi
121 Staff | 8 Quarantined in 2020

CareMed EMS was established in early 2017 initially operating out of Lafayette County, Mississippi the hometown of University of Mississippi, also known as Ole Miss. Through the use of advanced and basic life support ambulance services our mission is simply to treat our patients as if they are our own family member. After just a few years CareMed EMS was able to expand, serving multiple counties in North Mississippi and citizens of Eastern Tennessee. With roughly 20 ambulances on the road at all times CareMed has been able to provide employment to nearly 130 people.

Over the short time that we have been operating, our crews and leadership have worked hand-in-hand to serve the community not only in a capacity as an ambulance service but also educating and volunteering. We are super blessed to have former military members on our staff as incredible instructors and leaders. Many of our members work or have worked with fire or law enforcement along the way in their career. This allows us to strengthen our relationships with the other departments that we will work with on a scene.

People that work in the EMS industry tend to experience and see things that would not be considered normal. As a result these individuals gain a unique perspective and become extremely effective in tough situations. COVID-19 has impacted communities in numerous ways, we’ve seen it firsthand and continue to adapt and respond to the ever-changing world. Costs for ambulance companies has significantly gone up since the beginning of 2020 mostly due to extra supplies needed and specialty equipment required. What we have experienced in the past few months is that emergency transports have significantly decreased. As costs and expenses increase or stay the same and transports decrease, the bills still need to be paid. This is one of many issues private service companies must deal with but as always we will prevail while not losing track of the main mission.

Regional Ambulance Service in 2020

Regional Ambulance Service
Rutland, Vermont
76 Staff | 6 Quarantined in 2020

Regional first began operation in 1983. A board of directors came together to create a service that provides 911 service to 11 towns 24 Hours a day, 365 days a year. By 1990, Regional Ambulance Service had become a Paramedic service providing Advanced Life Support to the community. We now have 7 ambulances and over 50 state and nationally certified personal. We cover the regional area including; Castleton, Chittenden, Clarendon, Ira, Killington, Mendon, Pittsford, Proctor, Rutland City, Rutland Town, Shrewsbury and West Rutland. This past year we had responded to over 9,000 calls. On every call we continue to follow our motto; “Serving People First with Pride, Proficiency and Professionalism”

COVID-19 has brought many stressors during what can already be a stressful career. Our service started out with a shortage of PPE. This brought our community together to help everyone get through these times. We had local businesses providing hand sanitizer, and community members creating masks for our employees. Our community helped by donating dinner to our crews while on shift. Coming together has given everyone hope and strength to keep doing the best we can with what we have been given.

Our service has been helping with the State Health Department in collection sites. We have also been driving door to door in our community for collection for those who are unable to make the pop-up sites. Regional Ambulance Service have been proactive in the VT EMS by purchasing serializing equipment. We have been able to use this equipment not only for our own ambulances but have been able to offer them to surrounding services as well. Together we are stronger.

Gold Cross Ambulance in 2020

Gold Cross Ambulance
Salt Lake City, Utah
483 Staff

Gold Cross Ambulance was founded in 1968 with the vision of providing quality medical care and customer service to anyone regardless of race, creed, color, religion. or the ability to pay.

Gold Cross Ambulance employs highly trained and certified paramedics, EMTs, and other medical professionals. With a fleet of specially-equipped emergency vehicles and a state-of-the-art communications center, Gold Cross responds to calls in Salt Lake, St George, Uintah, Utah, Washington Iron, and Juab Counties.

Gold Cross Ambulance exceeds all established standards for emergency response protocols and is fully integrated with other local, county, state, and national emergency response agencies to assure a seamless benefit to the community. The company is certified by the Commission on Accreditation of Ambulance Services (CAAS) and is the first ambulance provider in Utah to achieve this national distinction. Gold Cross is the 112th Center for Excellence with ACE Accreditation from the International Academies of Emergency Dispatch IAED.

In 2020, Gold Cross Ambulance in Salt Lake City, Utah met the challenges of COVID-19 by closing their buildings to non-employees and assessing the impact on EMTs and Paramedics. Extensive measures were implemented to protect employees, patients, and the communities they serve. As management learned more about the virus, they adapted and refined best practices.

Gold Cross established protocols to determine if a patient was exhibiting signs of COVID-19 so EMS crews could don PPE. Ambulances were routinely taken out of service and crews performed a stringent two-hour decontamination process.

In addition to COVID-19 cases, Gold Cross teams were shaken by a 5.7 magnitude earthquake on March 18, but continued working. September 8, Salt Lake experienced hurricane-force winds that uprooted hundreds of trees, and Gold Cross crews were ready to assist. October 7, Salt Lake welcome the Vice Presidential Debate and Gold Cross worked closely with the Secret Service to assure the safety of the candidates.

2020 tested the company’s capability to respond to unprecedented events. Gold Cross has affirmed that they can withstand any crisis and are ready to react quickly and effectively.

A-MED Ambulance Service in 2020

A-MED Ambulance Service
Gretna, Louisiana
55 Staff | 3 Quarantined in 2020

Founded in 1996 by Frank Macera Jr. and Joseph Jaeger Sr., A-MED has grown from a two-vehicle transport service into one of Louisiana’s premier private ambulance agencies. New Orleans is a unique city whose people have clear expectations when it comes to caring for family. We are thankful that our community continues to trust us to deliver essential care at their most crucial time.

Frank and Joe’s vision was to be the best, not the biggest, and positively impact every life entrusted to us. Nearly 25 years later, we preserve that vision by keeping our patients’ and clients’ needs as our primary focus; and keeping our promise always to be there when they need us.

The COVID-19 pandemic created unprecedented challenges for our team, on both a personal and professional level. At the organizational level, we worked tirelessly to provide access to top-of-the-line PPE and decontamination systems at all times to ensure the safety of our team and their patients. As we experienced this most challenging and uncertain time, we also experienced an incredible outpouring of love and support from our community. Our team regularly received coffee, meals, thank you notes, and sometimes even applause!

Our team faced a very active hurricane season in addition to the pandemic response, completing several facility evacuations and deployments to other impacted areas. No matter what the obstacle, every challenge was met head-on and overcome.

We are truly thankful to each team member for the strength, courage, and compassion you continue to demonstrate every day. Thank you for being a shining example of the EMS spirit!

Lexipol In 2020

Frisco, Texas

Lexipol is a comprehensive risk management solution for public safety and local government. We use content and technology to create safer communities and empower the individuals and organizations that serve them. 2020 has presented the communities we serve with unprecedented challenges–pandemic, fires, hurricanes, civil unrest and more–and we, as an organization, went into overdrive to provide solutions. These initiatives included our free Corona Virus (COVID-19) Learning & Policy Center, which provides free COVID-19 policies, course and training tools for individuals and organizations. We also hosted a hugely popular and powerful webinar, First Responders, Stress Management and Coronavirus, presented by Mike Taigman. We also featured timely and important coverage across our media properties, including EMS1’s Coronavirus (COVID-19) Special Coverage section.

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Rescue Inc in 2020

Rescue Inc
Brattleboro, New Hampshire
70 Staff | 4 Quarantined in 2020

Rescue Inc is a private non-profit service in Southern Vermont. Founded in 1966 as a volunteer organization responding to local emergency calls, Rescue today is mission-driven; providing emergency medical treatment and transportation, specialized rescue services, community education, and transportation of critical patients between area hospitals. Out of two stations, and with a fleet of 9 ambulances and 3 response vehicles, we provide timely and efficient service in our five hundred square mile coverage area in Southern Vermont and Southwestern New Hampshire. 2020 has brought the challenges of COVID-19 and supply line shortages, but also the development of new programs including EMS ultrasound and EMT hybrid courses to our community.

During the COVID-19 crisis, Rescue Inc stepped in with resources to engage in critical work for public health. In collaboration with the health department, Rescue Inc provided expanded transport capabilities; transporting COVID positive persons to isolation facilities for recovery. Our crew of medical providers staffed pop-up testing sites and have screened thousands over the last several months. As a way to limit exposure, our providers were called upon to facilitate mobile testing and would travel to test a single person or whole families in their own homes. Our MCI trailer was redesigned as a COVID pop-up testing facility, stocked with supplies, and available for rapid deployment of testing capacity. Rescue Inc is fortunate for the support and teamwork of the community. Contributions fitting of a unique time showed up at our door; paper towels for handwashing, handmade masks, specially designed airway boxes, and much more. Rescue Inc was able to provide respirator fit testing for several local healthcare facilities so they could safely take care of their patients. A pandemic at a global level; in our little corner of Vermont, we take care of each other.

American Ambulance Visalia in 2020

American Ambulance Visalia
Visalia, California
150 Staff | 5 Quarantined in 2020

American Ambulance Visalia (AAV) proudly serves the greater Visalia area and portions of rural Tulare County. American Ambulance responds to over 23,000 emergency and non-emergency related incidents per year and offers Advanced Life Support (Paramedic) and Basic Life Support (EMT) level of care. AAV was originally established in 1979 as a new Visalia operation for Fresno-based American Ambulance. In 1988, Mr. Cooper and family acquired the Visalia operation and established the company as American Ambulance Visalia. Today, operating out of multiple stations throughout Visalia, Goshen, and portions of rural Tulare County, AAV continues to work hard for all those served by continually reviewing the needs of the communities, maintaining an emphasis on training, providing access to further education for employees, and supporting the core values of the company. In addition to our charitable giving programs to support the community, AAV works with local schools and other various organizations to provide ambulance coverage to the many community events. AAV also has classes available to the general public such as CPR, First Aid, ACLS, PALS, and AED.

2020 brought forth many challenges for EMS, due to the pandemic and natural disasters. AAV has responded to the COVID pandemic by following CDC recommendations for personal protective equipment, acquisition, usage, employee screening and aggressive follow up and disinfection practices. In adhering to policies and procedures put into place, staff infection rates have been remarkably low, around 3% overall. The challenges of COVID have been matched by a record wildfire season in California. With fires burning statewide, fire agencies such as CalFire have requested assistance from EMS to care for injured civilians and injured fire personnel. AAV has deployed an EMS strike team to assist with fires along the central coast, as well as fires in the central Sierra Nevada mountains. AAV continues to support Fire agencies and a major utility company in their efforts to suppress these fires and restore power to affected communities.

Cindy Elbert Insurance Services, Inc. In 2020

Cindy Elbert Insurance Services, Inc.
Peoria, Arizona

Cindy Elbert Insurance Services has been providing insurance services to ambulance companies nationwide since 1982. We understand the impact the pandemic is having on our essential mobile healthcare industry. These are trying times. Thank you for your commitment and dedication. Thank you for your compassion, collaboration and courage. EMS are everyday heroes. During these uncertain times, our priority has been to listen passionately and to provide exceptional insurance support to respond to our ambulance service customer’s insurance needs, concerns and questions. We are all in this together. We are here for you. Thanks for being here for us.

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Brewster Ambulance Service in 2020

Brewster Ambulance Service
Weymouth, Massachusetts
1,800 Staff | 39 Quarantined in 2020

Brewsters Ambulance Service is committed to industry-changing innovation that has served to improve the landscape of EMS throughout Massachusetts and the Country.
With the current Brewster family leadership of Mark Brewster and his brother George Jr., the Brewster family reputation for quality customer service and excellence in clinical and emergency medical transport service continues to raise the bar for EMS delivery.
Brewster Ambulance Service employs approximately 1,800 employees in Massachusetts, New Hampshire, Rhode Island and Florida. Our current fleet is comprised of over 350 vehicles and in New England alone we completed over 275,000 transports annually.

Since January of 2020 Brewster Ambulance Service has increased their posture and approach to clinician and patient protection in the setting of the current pandemic with new policies and procedures as well as personal protection equipment for crew and patient safety.

In addition Brewster Ambulance Service has been a leader in the Commonwealth of Massachusetts with Covid-19 testing. Testing sites have included EOPSS first responder drive through sites at Gillette stadium in Foxboro and the Big E in Springfield. In addition Brewster was selected by The Department of Corrections for testing of all Corrections officers and inmates to prevent the spread of Covid-19 at all 16 detention facilities. This testing knowledge allowed for the expansion of testing to large Academic institutions for routine Covid-19 testing of College staff and students providing over 100,000 tests.

Royal Ambulance in 2020

Royal Ambulance
San Leandro, California
500 Staff | 9 Quarantined in 2020

Royal Ambulance is the leader in healthcare transportation & patient navigation services in Alameda County, Contra Costa County, Santa Clara County, Santa Cruz County, and San Mateo County. Since 2006, we’ve grown from 2 ambulances and 10 employees to over 80 ambulances and 500+ team members. We are recognized as one of Inc Magazine’s Fastest-Growing Private Companies and as one of Modern Healthcare’s “Best Places to Work”.

As we continue to grow, we remain focused on maintaining our culture of professional and personal development, a supportive family environment, and a first-class employee experience. At Royal we firmly believe it’s not just about the destination, it’s about the journey! It’s about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become.

As a pillar of the San Francisco Bay Area community, Royal was at the forefront of “Project Helping Hands” – an initiative to support Skilled Nursing Facilities whose staff and residents were affected by COVID. The task at hand was to have EMTs work in the role of CNA and support staff, teaming up with facility employees and assist with bathing, feeding, caring, and sharing love and compassion. Project Helping Hands brought together nurses, CNAs, doctors, leaders, and EMS – all working together to care for the most vulnerable.

We operate on four core values: Driven, Adaptable, Engaging, and Adaptable. You have to be Driven to get up every morning knowing what you’re dealing with. You must be adaptable to an ever-changing environment where the virus is everywhere. You have to be Engaged with the situation or accidents might happen. And lastly, Empathetic to those who are struggling through this crisis.

We are truly proud of our team of healthcare HEROES who rise up and show up every day to face this pandemic head-on with courage and conviction to ensure that our patients and community receive the best care and experience.

Courtesy Ambulance in 2020

Courtesy Ambulance
Newark, Ohio
40 Staff | 1 Quarantined in 2020

Family owned since 1971. We serve Licking and Franklin Counties in Ohio. Headquarters located in Newark, Ohio. We provide ALS and Wheelchair services. Mission Statement: “Our Family Serving Yours”

The daily guidance from the American Ambulance Association on the ever-changing direction of the pandemic, made navigating a little easier and less tiring by keeping us focused and dedicated to provide that quality service to our community.

El Paso Emergency Squad in 2020

El Paso Emergency Squad
El Paso, Illinois
40 Staff | 0 Quarantined in 2020

Provide 911 service to the El Paso Fire Protection District and provide Critical Care Tier ll transfers for the area hospitals

Our area nursing home facilities have been hotspots for COVID resulting in repeated transports of Positive patients.

Quick Med Claims In 2020

Quick Med Claims
Pittsburgh, Pennsylvania

Quick Med Claims (QMC) is proud to be a trusted revenue cycle management partner to the ambulance industry. We provide billing and consulting services to air and ground ambulance providers with the goal of compliantly maximizing reimbursement for every trip.

In the second week of March 2020, QMC transitioned more than 300 team members from seven offices across the country to ‘work-at-home’ status and without service interruptions!

With our team in place, we immediately focused on meeting Pandemic-related operations and communication challenges.

QMC’s Leadership monitored the situation and reported out critical national and state-specific Public Health Emergency alerts to our team members. Our Operations Team halted balance billing for our clients who had accepted CARES Act stimulus funds and identified trips where verified uninsured COVID-positive patients could be submitted to the Uninsured Patient Payment Program for payment.

Our Communications Plan provided real-time guidance to providers through various platforms, including: e-mail bulletins, Live Q&A Webinars, a COVID-19 Resource Center accessible from our website, and a dedicated email address at for assistance with any Pandemic-related issues.

“QMC Cares” became our theme as we banded together as one in a concerted effort to assist our clients and their team members with unwavering support for those who sacrifice daily on the front lines of this global emergency.

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SouthStar EMS in 2020

SouthStar EMS
Augusta, Georgia
144 Staff | 0 Quarantined in 2020

SouthStar EMS traces its history to 1976. We serve the greater Metro Augusta Georgia area as the sole source ambulance & stretcher van provider for the VA Medical Center for 10+ years; also we are a long term partner with Aiken County EMS 911 in Aiken South Carolina for 11 years+. In our Georgia operations, we provide emergency & non-emergency medical transport for every Hospital & SNF + the State of Georgia Hospitals, State Prison Hospital, Federal Prison for ground & air transports and 70 other health agencies. We back up the county EMS 911 service when requested. SouthStar is the first provider in the USA to have 100% of our alternative services, Certified Transportation Specialist by NEMTAC. Our CEO is a charter member of NAEMT and a State of Georgia NAEMT Advocate, who started in EMS in 1969. Our training facility is an NREMT recognized training center. Our training officer is an NREMT-P, and we teach a wide variety of classes and certification programs for our company and the public and partner with Hospitals and other health care agencies. We are active in our communities supporting a plethora of events and stand-by for high school football, horse events, etc.

SouthStar early on took precautions with Covid-19, having gone thru a number of previous airborne infection situations.

We began an effort to use face masks as a routine part of our patient care approach. We began making our own kits of gowns, masks, gloves, and experimented with a variety of gown styles. We got involved with local health department efforts and partnered with all our health care agencies as they developed custom protocols at their facilities. We began daily temperature checks on all our patient care staff and charted individually. We were requested to help with COVID Testing in Georgia & South Carolina, partnering with the State of Georgia & State of South Carolina. We offered our mobile emergency room to help with rural testing and field evaluations. We are still active with protective measures in all our operations. We have had 9 positive tested employees, who were immediately quarantined up to 10+ days, or till asymptomatic. We strive diligently to protect our staff and patients with aggressive disinfection of each unit after a transport. Each of our units has disinfectants and mist sprayers for use.

FERNO In 2020

Wilmington, Ohio

FERNO is the global leader in pre-hospital emergency care solutions serving emergency services, fire rescue, mortuary, industrial safety, police, and the United States military. We serve more than 100 countries and have partnered with services, caregivers, safety and regulatory agencies, and customers globally to create a new vision for the delivery of emergency care. FERNO is committed to modernizing EMS systems by integrating products that maximize safety for caregivers and patients alike.

To support our customers across the globe during the pandemic, FERNO leveraged long-standing partnerships to help promote safety for front-line healthcare workers. FERNO products such as the Cot Patient Shield, Oxygen & Airway products, ventilator parts, hand sanitizer, face shields and other PPE became more important than ever to front-line EMS. Partnering with VRpatients for online virtual EMS training has also addressed EMS staffing and training needs during COVID.

Other products in the FERNO portfolio such as evacuation stair chairs, stretchers, litters, litter arms and the iNTRAXX system have been heavily used to support hurricane and flooding evacuation efforts.

For more information, visit or call 877-733-0911 to learn more and help us transform emergency care.

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